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Emerald Hotel
Hotels
8.2
/10
Very Good
700 reviews
What Guests Say About Their Stay
ROCHELLE
10.0
/ 10
Loved my stay alway a pleasure rooms are tidy staff are friendly and love the pool
Richard
10.0
/ 10
The staff were super helpful and very accomodating making our stay the best it’s been in some time. Shout out to Lisa and the team! See you in a few months when I return for work.
Jacqueline
10.0
/ 10
The staff were amazing our room was clean and we had everything we needed
However the owner of this hotel is in a prime location and the hotel is in need of a upgrade in all areas,if it wasn’t for there staff i wouldn’t consider this place again
In the Area
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13 Gladstone Road,Gisborne 4040, Gisborne District, Gisborne, New Zealand, 4040
Main Facilities
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Swimming Pool
WiFi
Elevator
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Available Room Types in Emerald Hotel
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What's around Emerald Hotel
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13 Gladstone Road,Gisborne 4040, Gisborne District, Gisborne, New Zealand, 4040
Discover More About Emerald Hotel
Location
Emerald Hotel is a hotel in a good neighborhood, which is located at Gisborne District.
About Emerald Hotel
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get precious and unforgettable moment during your stay at Emerald Hotel.
All facilities in Emerald Hotel
Others
Public Facilities
- Others
- Smoke-free area
- Safety deposit box
- Elevator
Things to Do
- Beach umbrella
- Outdoor pool
- Pool sun loungers
Business Facilities
- Meeting rooms
- Business center
- Conference rooms
General
- Parking
- Terrace
Hotel Services
- Luggage storage
- Front desk
Connectivity
- Free WiFi
Accommodation Policy & General Information in Emerald Hotel
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Credit card charges are subject to a surcharge of 3 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: NZD 150.00 per accommodation, per stay
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk is open daily from 8:00 AM - 8:30 PM. This property doesn't offer after-hours check-in. Guests will receive an email within 48 hours before arrival with check-in instructions. The front desk is staffed during limited hours. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
14:00 - 21:00
Check-out:
Before 10:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, WiFi, Elevator |
Check-In / Check-Out Time | 14:00 - 21:00 - Before 10:00 |
Available rooms at Emerald Hotel | 49 |
Number of floors in Emerald Hotel | 3 |
Another facilities in Emerald Hotel | Others, Smoke-free area, Safety deposit box, Beach umbrella, Outdoor pool |
Frequently asked question in Emerald Hotel
What are available facilities at Emerald Hotel?
There are top facilites at Emerald Hotel such as Swimming Pool, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Emerald Hotel?
The standard check-in time at Emerald Hotel is starting from 14:00 - 21:00 while the latest check-out time is at Before 10:00
More Reviews from Other Guests in Emerald Hotel
Other sources (700)
8.2
Very Good
From 700 reviews
Cleanliness
8.4
Room Comfort
8.4
Location
9.6
Service and Facilites
8.2
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Traveler Reviews Emerald Hotel
Number of reviews per page
20
40
Top reviews
Nathan
Leisure with Partner
2.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Miserable stay, lights are broken, air con noisy and bathroom had plumbing issues. It started flooding once using the shower and made it unbearable to stay. We were given another room to stay but again same problems, noisy air con and the bed was broken too. We were charged for two nights even though we only stayed one night since it was that bad we wanted to leave and stay somewhere else.
We were promised a refund and they didn't even cooperate with that. I had to always initiate conversation and they have the same excuse its upto the owner who is based in India. A clear breach of Consumer Guarantees Act by this hotel. We stayed February 2025.
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Murray
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Room upgrade, street liggt outside was strobing all night. Otherwise good
Sarah
Business
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The property is pretty run down and has suffered noticeable water damage, but the staff are friendly and helpful and do the best they can with what they have. The room was large, and tidy, and not overly noisy.
Kristin
6.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Very run down hotel. Noisy fan constantly running in the bathroom. Did have all you needed in the room. And the bed was comfy. Just very three star accommodation and the price reflects it so can’t complain. Would only stay for one night for a quick stop over.
Robyn
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Great staff. Friendly and accomodating.
Natalie
8.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
Our stay was good, room was large & also had a separate bedroom with two single beds, did not use that room but would have if there was a queen bed instead of singles. We had a balcony which was pool view. Nice to sit out there in the evening.
It was a pity that the pool was not in a clean state, they obviously have a problem with birds as the pool was littered with bird feathers & looked unkempt. Its such a shame the pool area is not looked after as it wouldve been lovely to relax by the pool.
Overall the hotel was good & very close to shops, cafes & restaurants.
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Raymond
Business
6.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Location is good. Noisy place. Room service terrible. Took cups to wash i guess and forgot to return them same with towels.never topped up tea and coffee for the whole week i was there.
tina
Leisure Family
4.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
The room not good clean probably!Not change the sheets .The sheets had a hair and bad smelly!Not good clean the table and had a cigarette butt in the ashtray.the carpet too old and dirty! Not good stay
ROCHELLE
Business and Leisure Family
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Loved my stay alway a pleasure rooms are tidy staff are friendly and love the pool
Paul
Business
8.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Right in middle of town
Martyn
Business
6.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Room had a great view over the river and a good proportioned outside space. Bathroom needs a bit of tlc with shower head being a bit all or nothing.
Christopher
4.0
/10
Reviewed 21 week(s) ago
Hotels.com verified review
We didn’t like this hotel at all.
It said in the information that the restaurant was closed for renovations, but the receptionist said it had been closed for 4 years.
The room smelled as though they’d been cleaning the carpet/furnishings with chemicals.
It was very large and very few people staying.
Would not stay here again.
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Yvonne
8.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Nice hotel, just a couple of improvements i.e. plug in basin, enough towels for guests. All in all a good stay, very nice owner.
Richard
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
The staff were super helpful and very accomodating making our stay the best it’s been in some time. Shout out to Lisa and the team! See you in a few months when I return for work.
Will
Leisure
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Clean
Sue
Leisure with Partner
6.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
The property was clean, but the inside was dark uninviting, lots of lights out, bed was just ok. The patio chair cushions were flat as pancakes. The car parking was a night mare as only acess to hotel was onthe first floor in which they shared with other businesses so we had to walk our luggage down to flights of ramps...
Staff were awesome.
Hitel rating i would give a 3 star wouldn't go back.
I
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Jordan
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Very nice kids love it
john
10.0
/10
Reviewed 26 week(s) ago
Hotels.com verified review
The hotel was excellent
Moana
Leisure Family
8.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
The venue looks like it was lovely in its day but it is tired and dated. There is pigeon poop on the ledges outside and the pool needs a revamp. The hotel could be done up beautifully and it would be amazing. Pluses were that the room was fine. Nice staff at check in. Great to be able to park our vehicles.
Richard
Leisure Family
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Had an excellent experice overall there. Staff were awesome.
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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