Masonic Hotel

Stayed in the Deluxe King Room from 14-16th February 2025. It is situated on the front corner of the building. The bed was very comfortable and the shower was awesome. HOWEVER......the air-conditioning was not doing ANYTHING to cool the room. The temperature was around 27/28 degrees for the duration of my stay. And this was even after a 'service' by a technician on the Saturday. Thank goodness a desk fan was supplied. I had to have it going on the highest speed on both nights I stayed and on the bedside table bedside me just to be able to sleep. The carpet in the room needs replacing as it is ripped quite badly by the bed. On my arrival I went to wash my hands in the bathroom only to find a clump of hair sitting in the hand basin. Even with the windows closed, the noise from the bar and street below was extremely loud on the Friday night. Not what you really want after a 4-5 hour drive! There is no lift in the building, so there was 3 short flights of stairs to climb. Not the best thing if you have a little difficulty ascending and descending stairs as I do. The carpet on the stairs needs either an extremely good clean or total replacement. It looks like white paint has been dropped on it and not in just the odd spot here and there. Customer and guest parking is available at the rear. It is appalling!! Broken concrete, the remains of broken bottles and a HUGE pile of rubbish - broken old beds, big blocks of broken concrete and goodness only knows what else.

Very old hotel in the middle of a small town. Quite dated….carpets in poor condition, especially in the hallways. Bed was comfortable and the bathroom fine. Good restaurant attached. TV didn’t work, but a tech came in and fixed it. Noisy bar downstairs, but didn’t go too late.

Suited our needs as a bed for the night. Room was right above the bar which was a bit noisy with music and pool tables considering there was only 3 or 4 people in the bar. Disappointed the restaurant wasn't open Sunday morning for breakfast, but found a suitable place up the road.

Absolutely terrible. Check-in was slow, the carpets leading up to, and in, the room was filthy. Linen was clean and beds comfortable. Bathroom was very run down. The music from the hotel downstairs rang through the entire room for a good 5 hours. Anytime someone in the hotel ran water you heard it course through the pipes in your room. So noisy, so terrible that we checked out early.

No sercuity parking, need to park on the street. Karaoke until 11.30pm. And couldn’t get the aircon to work.

First impression, Is this the place I saw on the site!! Reception greeting not good. Big Carpet stains on all stairs and passage way. Bedroom, carpet stains and big tear in carpet, approx. 1 1/2 mtrs long - tripping hazard. Bathroom, Our beds Duvet looked like they had just been pulled out of the dryer and were very wrinkled, shower curtain had black mildew at base and specks above. washbasin had water stain where water could not drain. Tea/ coffee provided but no teaspoons or milk. Fridge on but drip tray filled to over flowing. We arrived on the Saturday and were told that the Hotel, restaurant for breakfast and dinner would be closed Sunday and Monday, hence no room service, clean towels etc. when I saw them on the Tuesday afternoon I asked if the room had been serviced they said "we are not allowed inside our room if we are not there" in which they doubled down when i said they could, when i told a employee that we had no towels for days only then did we receive them and they told us "we should've asked" but no one was there, the tea and coffee was finally replenished Aswell, the carpark was filthy and filled with glass and resembled a dump, we had to park on the street, we were exceedingly disappointed with our stay

Comfortable beds and great room & view. Not too noisy at night from the bar

The staff we're friendly and helpful.

Comfortable bed and they make a great coffee and breakfast

No comment

Dirty carpets, noisy owners/managers with loud music, noisy fridge with split dirty door seal, uncomfortable bed, mouldy bottom of shower curtain. Pleasant bar manager, Chynna. Nice pool tables.

The staff was so helpful and kind...

Bar on the bottom of room. Too loud music band playing below

I felt unsafe there, as we were given a key for the room, and we found out it didn't work at all. We advised them, and they said the battery had run out on the door pad or something. My husband had a guitar which we took up to the room to make sure it wasn't stolen out of our car parked outside, and because they did not attend to our key problem straight away, we had to take it back to the car, As we were going out, the night duty lady kindly said to give her the guitar, and she will lock it in the office, till the door was fixed. When we returned late at night, the door had been fixed. I think it was very poor of them to just give us a key, and not double checking if they worked. And as soon as they were told the problem, they should have attended to it straight away, or at least move us into another secure room. I was very disappointed.

Good value. Clean fresh style, friendly phone calls on details, good breakfast at their cafe. Hadn't realised Waitara was such a pretty town, will stay again.

I had to cancel on the day of arrival due to unforseen circumstances. Phone hotel on the day to let them know asked if there was any chance of a refund please. Was told someone would call me back asap. still waiting 7 days later.

Arrived very late after closing & very accommodating. Very clean & tidy room. Awesome shower & huge comfortable bed. Will be back when in area.

IT WAS COMFORTABLE, CONVENIENT AND CLEAN. THERE WAS NOTHING WHICH I DIDN'T LIKE.

Very comfortable night

Only one person to do check-in, who was also the barmaid for the public bar and the attendant in the pokie room....so that meant we were constantly interrupted during check in. We requested 2 single beds, got a room with 1 queen bed, asked to move us....which took time to find a room with single beds. Thankful that they did move us as the original room they gave us looked out over the back roof of the hotel and nothing else. At least the room we eventually got had a view straight down to the front of the hotel where we could see our rental car which was street parking. We finally got to our room, unpacked then went downstairs to find something to eat only to find on our return that our cards didn't work. So back to reception to request more. On our 3rd night the same thing happened, our cards didn't work so once again we had to get new cards. All up we went through 3 sets of entry cards for a 4 night stay. The rooms are basic but very comfortable. Shower pressure is superb. The in-room guest books need to be updated, they still say that there is room service and that there is a restaurant onsite that serves dinner and breakfast - Not so. Granted that the receptionist did say that she had only been there for a week, between her and Rahoul - I'm sure they're the only 2 that run the hotel/motel, they did a great job trying to do the best with what they had.