Paihia Beach Resort & Spa Hotel

Wonderful hotel. Only bath facilities were a bit outdated and leaky.

Great location, and views. Very comfy bed and clean, highly recommend

Great views well located , lovely rooms , good experience

Loved the size of the room. Great staff and great location

Very walkable

Large well equiped studio room. Great ocean views. Comfortable bed. Pool area was great for socializing.

I don’t know what was worse—the argument at check-in over the bed configuration (with no option to select it online at booking), being told there were no staff available to change it (until later, which would’ve been absolutely fine if they’d just said that upfront), OR the state of the room itself. It was dirty and tired—mismatched old fittings and tiles, hairs in the bathroom, grime and mould in the shower, broken and water-damaged kitchen cupboards that wouldn’t close, and floors and rugs that clearly hadn’t been vacuumed properly. The couch was broken (I can understand how this could be missed), and the icebox didn’t work. Then, at 6 AM, City Care woke everyone up leaf-blowing sand off the road—not the hotel’s fault, but the final straw. For what’s meant to be a top-quality hotel, this was really disappointing. I paid around $500 per night or just under (some rooms were listed at $800), and it wasn’t worth it. The next night, I stayed in a $240-per-night hotel that had two queen beds in a clean, modern room instead of two tiny singles. There’s also very limited parking, so lugging heavy bags was a hassle. The pool and outdoor area are stunning, and the views are beautiful, you can hear the waves crashing on the beach at night and I think the location is quite good but that’s about where the positives end. We skipped the restaurant after reading reviews, the menu is very limited for breakfast and dinner anyway. Wouldn’t stay again, especially for that price.

Enjoyed our stay here. Spacious studio with good services. Liked the balcony and the view to the bay. Ate in the restaurant twice, menu limited but the food was good and decent wine list.

The property was well located opposite the beach with a great outlook from our 3rd floor room. The staff were attentive and friendly. The room was well appointed and clean but could do with some refurbishing. Overall a good experience.

Unique property but pool had no service and was not the best cleaning. Also some of the hot pools where not working good

Nice property with a pool and it overlooks the ocean

Booked a room via Expedia and decided to stay a second night in the same room and was charged £100 more and only found out when checking banking App. I wouldn’t recommend anyone booking direct - ever!

A great outdoor area with 6 excellent pools.

Really happy with our stay here, the match between price and quality was great.

Great spot that’s close to the town centre.

Our stay was wonderful and highly recommend this location for people to stay in Paihia.

Good location which is only 700 metres to the main town centre. Rooms are good size and nice view over the BOI and pool area. Reception process not good and you have to carry your own luggage to your room. Also car parking is terrible with only a few unmarked spaces and nothing undercover. Staff in restaurant were delightful. But reception disappointing and no luggage service at all.

Really nice, would definitely stay again. Only reason wasn't full stars across the board was there wasn't any towels in our room, but they soon provided us with some when we brought it to their attention

Loved staying here. Lovely room and balcony. The pool was clean and the hot pools were a great addition on cooler afternoons. Would have liked more dinning options to choose from but the food was delicious both for breakfast and evening meal.

Delightful staff and great facilities!