首選貝爾法斯特費茲威廉飯店

Hotel is good and service is 5stars

Enjoyed our stay.

Just a short weekend break, hotel was really comfortable and convenient, super breakfast and good bar. The staff were super, helpful and friendly and elevated the Fitzwilliam from okay to great.

Location, Clean room, Beautiful sitting area in lobby with gas fireplace

Loved the hotel. Highly recommend for an amazing Scottish experience.

Fantastic experience

The staff were so lovely. Would definitely stay again.

persoanlly the nicest experence at a hotel, other than the chrome cast not working but that's nothing really

Excellent staff. Very helpful & courteous. Restaurant could use a host so hotel guests would not have to wait so long to be seated - only suggestion otherwise superb

Fantastic stay, all the staff incredibly professional and approachable. Really enjoyed the small touches, coming back from a long night to the curtains pulled and robes with slippers set out on the bed with chocolates. Lovely touch. The reason for the 4 stars instead of 5, is on the basis they should update the lift access - like many other hotels now requiring a valid hotel key card to scan and activate the lift, it’s a small detail that provides a little more reassurance especially for 2 females on a trip knowing only residents of the hotel can access room floors etc… and someone can’t just walk off the street.

We recently stayed at the Fitzwilliam and unfortunately, the experience fell short of expectations for a 5-star property. On arrival, our room was not ready at check-in. We were told we’d receive a call once it became available, but that call never came. When we returned around 5pm, we were informed our bags had been placed in the room, only to discover they had not as we spotted them still sitting in reception. This lack of communication was frustrating and disappointing. The only exception being Brian in the bar who was really pleasant. As an apology, we were given a voucher for two glasses of Prosecco, which felt like a token gesture rather than a genuine attempt to make up for the inconvenience. The room itself was uncomfortably hot – the air conditioning could not be adjusted, making it difficult to sleep. Adding to the discomfort, the noise at night made for a restless stay. While the hotel itself is attractive and has potential, the service and room experience were not at all reflective of a 5-star standard.

Attentive staff (prepared a lunch for us to take on a bus tour) Nicely appointed room Great location near Belfast's main train station (5 minute walk to our train), Town Hall, historic pubs

Overall fine. Our room was showing a bit of wear and tear. There were some mosaic tiles missing on the bathroom wall and early signs of mould on the bathroom ceiling. Some of the downlighting in the bathroom and room didn’t work which should have been picked up on a room check. Breakfast was OK but our coffee order was forgotten until we asked again about it. Front desk staff were very helpful.

I was staying there after my daughter’s wedding. My friend checked me in. The room wasn’t ready at 4pm so the porter took the bags to the room. When I came back late to go to my room the receptionist couldn’t find my booking. After a massive disagreement she gave the key to 2 rooms that friends of mine were in. Eventually the night porter took the list of bookings. He saw my name and gave me a key and thankfully my bags were in the room. It was a terrible end to an amazing day. The manager was very apologetic in the morning but I don’t think I’d stay there again.

Fantastic hospitality and customer service. Everyone from check-in to the concierge and room service was absolutely fantastic.

Well situated for walking and access to transportation. Rooms were great and staff very friendly.

Great location, beautiful hotel. The hotel staff went out of their way to make sure your stay is excellent . If they can get it for you they will.

Very clean, excellent service, great Location

Breakfast was fabulous- excellent variety and I love the ordered cooked breakfast

EXCELENT STAFF