voco Belfast by IHG

The staff are exceptionally polite and this is not easy in the hospitality industry

Room was very comfortable and quite. Will recommend

We stayed overnight and it was a pleasant place to stay. Staff friendly and helpful. Breakfast was extensive and we had a lovely evening meal which was reasonably priced. We would recommend this hotel!

A nice hotel with big rooms & big comfy bed & delightful pillows. Unfortunately the shower was not hot (just one notch above warm) & there was a 6am hotel delivery that required the truck to reverse up a long driveway - beep-beep-beep repeat …. Then the construction crew arrived next door at 7am & again beep-beep-beer It was a nice stay otherwise

After 2 failed room check-ins, (one uncleaned and the other faulty taps) we were upgraded to suite which was enormous.

So this hotel was convenient, it’s about a 20 minute walk from the city centre and about 15-20 minute walk to Queen’s University. Our room was okay. The beds weren’t very comfortable and you don’t sink into them but that could be a UK thing. There is no fridge in the room which was a little shocking so that is something to keep in mind if traveling with medication that may need to be refrigerated or food items, etc. the tub was quite high and the partial glass moves so you need to be careful when taking a shower. The hotel does provide a shower mat to reduce the chance of slipping but it was a bit of a hazard. At one point during our stay when you flushed the toilet it was brown water coming out. We were very confused as we had been out all day but when we called down the staff mentioned they had received a lot of complaints. The water stained the toilet and had us a bit concerned if we could use the shower or the sink. The staff were very friendly, both at the front desk and in the restaurant. We paid the extra for breakfast and it was a buffet style. It was convenient but it was the same thing everyday, great for weekend trips but long stays breakfast may not be worth it. They do have a really cool program that if you do not get house keeping to clean your room you will get a £5 voucher, they vouchers can be stacked and used at the restaurant. House keeping straighten the room up when a sign is on the door and reception will send someone up if they miss the room

Generally had a good stay for 4 nights, the price was very good and included breakfast. Choice of breakfast items was very good, however could use some more fresh vegetables. Location is somewhat remote from city centre, still walkable, but located in the middle of office complex, so there isn't anything like shops or restaurants immediately close by. Bus stops are also about 10 min walk. Plus it was very quiet. No free parking. The hotel has taken over from Radisson at the same location. When we checked in, the fuse went out in the room and there was no power, fortunately front desk was able to resolve that issue. Room was nicely refurbished, unfortunately you can see the bathroom has not been, they only painted the doors and frames. The silicone shower seal was missing on the glass panel at the shower so the shower was flooding the floor. My personal pet peeve is when you can't turn on the shower without getting wet - here it was also the case. The silicone seals could also use updating, as there was some black mould in the areas under the tap. The housekeeping has also not cleaned the kettle before the check-in in as someone tried to boil some coffee directly in the kettle. The fault of the supervisor for not checking. We had to ask twice, as the kettle also stopped working. Complimentary sweets at the arrival were nice. Overall not quite as premium experience as expected but good value for money

Lovely hotel and very nice staff. Hotel room was nice but housekeeping/maintenance was lacking. Light not working, things dirty, broken drawers and shower didn't get hotter than about half way on controls but taps were very hot. Reported to staff who were very apologetic. Didn't spoil my stay but simple things that shouldn't have happened.

Clean and cute, our room didn't have air conditioning, very comfy otherwise, great bedding!

a-ok

King suite appeared very worn out and well used…definitely not a King size bed more equivalent to a queen size… ordered a portable cot, which came with no matches, cover and no duvet at which I had to request.

Thoroughly recommend this hotel. Will certainly stay here again when we visit Belfast again!

Nice property. Relatively new. Staff is very knowledgeable and accommodating. Breakfast buffet was good. Would recommend.

No tissues in bathroom Bathroom fittings not inline with the modern room

Just all round excellent. Very professional and friendly staff

Excellent location, very friendly and helpful staff

Fabulous hotel, staff and service and a beautiful restaurant highly recommend for a great buffet breakfast and dining.

Very nice hotel property with comfortable rooms and excellent breakfast.

Location not great a bit out of the way of the city centre , really nothing exciting about it , parking the car in their own car park was expensive, didn’t stay for breakfast as it wasn’t included! Would not consider staying again !

Great hotel so close to centre of city, staff were great. The food caught me off guard as it was top notch and very reasonable. Would stay again