Thon Hotel Polar

Great hotel in the city centre, close to everything. Staff were helpful and breakfast buffet was fantastic!

Would not stay here again. Despite asking at reception if our room would be cleaned, it wasn’t. So we had to request clean towels. Also there was no hand soap or shower gel, it simply hadn’t been topped up enough. Breakfast is very good to be fair but the hotel is poorly managed. There’s a coffee machine by the reception area which I thought was a bonus but 1) no milk and when I asked for it they didn’t have it and 2) stacks of dirty cups just left there not cleaned away. Hotel rooms are tiny, it big enough to open your case unless it’s on the bed. Location is good. But I wouldn’t stay again, the basics like cleanliness and housekeeping have put me off

Friendly staff, good breakfast and that's where it kind of ended for us. Our room was located on the 2nd floor on the road side and it was super noisy. The windows are not even double glazed which means you can hear everything coming from the street level. In addition, the room noise insulation is very poor, we could hear all sorts of noises coming from other rooms. You can tell that it's an older hotel they tried to revamp but they didn't do a great job. Regarding the cleanliness of the room, it was quite poor too. The sink was not draining well so we would find yellow water that had returned from the almost blocked pipes, every morning. Additionally, the floor had not been moped for a long time since there were layers of dust under the desk and other areas of the room. Overall, for £230 a night we were very disappointed by the state of the double room we stayed at.

Not once did anyone ask me how my stay went, and the internet TV didn’t work. I notified two staff persons of this. One said “check in with us tomorrow” and so I did. The second affiliate was kind enough to come up to my room to troubleshoot but upon concluding the port was broken, “they’d send a technician.” I never heard anything about it again. This hotel was very expensive for such poor service. It would be advisable to spend just a bit more at a more reputable brand such as Radisson.

The staff was friendly and very helpful, especially when we attempted to speak Norwegian. The complimentary breakfast was amazing, with a variety of different food items and drinks to choose from. No complaints. This place is excellent!

First trip to Tromso, great breakfast and good food staff, cleaning staff weren’t. We were missed in our clean one day and no towels were replaced on another, this was an inconvenience and a disappointment given the high cost to stay here. Unfortunately we will not return.

Very good

Good location. Spacious room. Great breakfast.

Good service

Everything was lovely

The young woman at the front desk was super helpful when we arrived in a panic, having lost our other accommodation during the holiday due to bad weather. So appreciated her help!

We got to the property at around 3:30 and the room was not ready yet. We waited in a lounge room that has games and free coffee. The property does not have parking, so you have to use public parking about 30.00 USD a day. The breakfast was so crowded we did not stay. The shower was very small, kept hitting the glass doors. The room was spacious, I never found the TV remote. And the room was clean. There are two elevators, if you are bringing many bags use the second one not the first one by the stairs that is very small. Hotel is close to many stores and shops. It was quiet not noisy at all.

Very friendly staff and good breakfast

Hotel very good value Noise from main road outside front of hotel from early hours disturbed sleeping

We had a fantastic stay at Thon Polar. The room was spotless and spacious, staff were very helpful and the breakfast spread was phenomenal. We’ll definitely be back!

Excellent service and location

Centrally located, clean and spacious. Our room was a bit noisy due to it being above a shop that had music on from 0800. Breakfast was good selection but overcrowded due to tourist groups.

Great location in central Tromso. Fantastic breakfast including a great choice of gluten free items. Lovely lounge area with free coffee, great as a spot to chill out after room check out or while waiting for transport. Room was very comfortable and cosy. Lovely modern bathroom with a nice selection of complimentary toiletries. Only criticism of our stay is that the shower was not very powerful and the water temperature was too cool for our liking, other than that everything was great.

The hotel is in a great location, easily walkable to everything Tromso has to offer. Our room overlooked the main stretch but it was still very quiet. Heated floor in the bathroom was a big plus. Breakfast was plentiful. Would stay here again.

Great position, rooms tired and small. No safe in room. Expensive for amenities offered