Hotel Ciudad De David

The hotel booked a quincinera directly below the guest rooms. There was a dj screaming and booming music that had the walls shaking from before 8pm until after 2pm. It took over an hour to get our kids to sleep. When the craziness was continuing after 10pm we complained in person at reception and solicited help. Four times the employees said they asked the party to be quieter and four times it got louder. The employees refused to take any actual action to remedy the situation. They couldn't even find ear plugs. Their only offer was to move us to another room (where the music was still booming, but we would have had to wake the kids to move them). Insanely frustrating to go a night without sleep. We are requesting a refund. Worst customer service I've ever seen. There is a reason hotels are not usually located directly above night clubs.

Carlos at the front desk was very kind and helpful

The staff were professional & polite. The room was well appointed and clean

Buen trato al cliente y súper limpio

The hotel was OK. The last night was HORRIBLE! I do NOT recommend this hotel. I never give reviews - but felt a need to give this hotel a review. It was that bad. They had a party in the pool lounge area. My room overlooked the pool. The website clearly STATES that it closes at 10:30 pm. At 11:15 pm there was a party still going on that was so loud my windows two floors up were shaking. I called the front desk and they assured me the party would close at midnight. AT 12:15 AM I started calling the front desk as I had an early flight and had not had any sleep. They did not / would not answer the call at the front until almost 1 AM. They said the party would go on until 2 AM or later and all they could do was offer me a room on a different floor to sleep. If they had told me this at 11:15 PM it would have been better. But to not answer the phone for almost 1 hour and to book a party in the area of the hotel that HALF of the rooms have direct connection to was horrible - and the website clearly states the closing time for the lounge, yet they had a private party. They did not offer to help me move all my bags from one room to the next. So at 2 AM I was finally in another room with a 5 AM wake up. BEWARE! This hotel did not care AT ALL that they did this to their guests. DO NOT STAY HERE - unless you want to stay up all night with loud music that actually makes your windows shake.

I loved the bed. It was the most comfortable bed I have encountered in my travels.

Everything was excellent with this hotel. The restaurant was amazing. We had dinner and breakfast there and were totally impressed!

Great people, friendly, and clean hotel

Good

We have stayed here many times. Very courteous and helpful staff.

Loved this hotel. Pool is a little cold, but refreshing. Staff is top notch.

Found David very clean! This location was in thick of the business hub with a vibrant feel.

Nothing to add

Staff were friendly, and we enjoyed our one-night before catching a morning flight after staying in Boquete.

Just excellent, very pleased

First class. Nothing was spared to give this hotel an A rating--the comfortable room, awesome pool, and the Morning Brunch was second to none. The staff were helpful and often anticipated my needs. If or when I return to David, this is where I'll stay

Great staff!!

Lovely clean comfortable room

Excellent service

Muy buen Hotel, el personal es muy amable, muy bien cuidado y bien ubicado. Mi unica queja es del restaurante, deben mejorar la comida.