El Nido Royal Palm Inn

There were ants in rooms and lobbies

Upon arrival, I booked for 2 standard quadruple rooms, but because their Wifi was not working, they stated that they only had one quadruple room and instead gave us a classic double room. They stated their Wifi wasn't working for weeks and had no idea when it would be fixed. They offered a massage service from an outside company. When we booked the massages, they came to our hotel and said that their rates had changed and that the hotel had advertised incorrect prices. They also said they didn't have enough time to provide the services we had reserved for. There was also poor cell phone reception so it was difficult to stay in touch with anyone, most importantly our shuttle service & tour guide, During this time, they were also doing construction, so it was very noisy (loud banging). Whoever was doing construction, cut off our cable TV. So, our TV did not work. The breakfast is late. Most people need to get into town by 8am for their tours. We also had to leave early to get back to the airport which did not give us enough time for breakfast. The people at the front desk gave our room number to strangers who came looking for us for money. They opened our door while we were changing our clothes. This is a major safety issue. There are not elevators, so be prepared to climb stairs. Also, there are no phones to ring the front desk. So, if we ever needed anything, we had to find someone. I am very unhappy and dissatisfied with this property. I do not recommend it to anyone.

The only plus here was the service provide by one of the day receptionists, She was outstanding!

It was a nice place. The dining area had the most beautiful view. Restaurant was only open during certain times and wifi was terrible, but, overall very nice. If you are planning to spend a lot of time in the hotel, spend the extra money and stay somewhere else. However, if you are looking for a nice clean place, away from the backpacker hoopla this is it. Not far from town. 100 pesos in a tricycle and walking distance to beachfront restaurants and shops. Staff were friendly. Bring a blanket! They only provide a bedsheet. The room was nice and cool. I didnt even use the A/C but was cold at night with no blankets.

Very small room. Bathroom approximately 15 sq. ft. AC went out on the second day. No shelves or places to hang things. No wifi. Some rooms have no windows so very musty smelling. Spacious upstairs dining area that is very seldom used... but beautiful view. I realize this tends to be a crap shoot....but i struck out on this one.

Accessible location. Accommodating staff tho service is not to be parred with hotels. Buffet Breakfast is only available on weekends. They serve per plate Breakfast Meals only on weekdays. Each 2pax room only has a thin sheet of blanket and 2 pcs. of pillows. There are black ants crawling inside our room and a gecko making sounds at night.

Clean, quiet, no water shortage, nice view at top floor

likes..the dining area overlooking the sea..the receptionist aivy is so nice & helpful..good breakfast.. dislikes..not a very clean inside & out..small room with unpleasant washroom..

Was a good stay original room too small and hot upgrade was better but no fridge service was good

Contacted this hotel before my trip and advised them that we need airport-hotel transfer and they noted that but got to the airport and no hotel transfer waiting for us. I had to find one for my family to transport us to el Nido. Staff was very helpful but the hotel itself is not so great except the view from the 4th floor. It was the staff that made our stay there pleasant.

Hotel staff was really friendly but this hotel doesn't clean room and does not issue environmental permit even if its paid.

The staff are very good.and always going out there way to help you the condition of the rooms is terrible especially in the lower ground floor there are cockroaches running around and smells of damp.no TV and no air conditioning.the veiw from the restaurant is excellent. Overlooking the sea it's not worth the money

EXCELLENT!

Their internet connection sucks. Staff are not friendly and accommodating.

They say they have WIFI that’s a lie.. Place is under construction which they don’t tell you about till you get there.. very loud hallways.. In a nutshell I’m a very low maintenance and would never stay there again NEVER!!

It was great, staff are friendly and room is clean plus their breakfast was okei. The location where royal palm is situated is quite.

We really enjoyed the location of the hotel, a bit outside the bustle of town. The hotel staff was gracious and helpful. The accommodations were minimal but exactly what we were looking for--clean and functional. We also really appreciated the free breakfast on site.

Royal Palm Inn is a good place to hotel. Rooms are clean and food is good. Most importantly, hotel staff are good. They are very courteous to their guests and very helpful. Location Is also good. It is just a tricycle away from the tourists' spots.

Fint og behagelige hotel.

Helt ok för priset, gångavstånd till los cabanos beach. Fick ett rum högst upp och mot den trafikerade vägen, lät väldigt mycket men stördes egentligen bara en natt utav trafiken. Kan ej haft något vattenlås på avloppet i duschen, lukta extremt mycket vissa dagar. Trivdes dock ändå, bra frukost och god mat på kvällen. Hjälpsamma med bokning utav båt-turer.