Holiday Inn & Suites MAKATI by IHG

room is very clean and service is excellent

Great service!

staff were amazing

Courteous staff. Clean room

Staff were very polite and efficient of almost everything asked

H

Accessibility to everything with our personal needs

2nd time staying at the property, and become my favorite hotel to stay in Makati. I feel comfortable and safe, and all of the staffs are amazing and friendly. Also, the hotel is very clean and bed is very comfortable.

Location was great; adjacent to Glorietta Mall. Hotel room was renovated so it was clean and comfortable. Wi-Fi works great. Chose Club Level access, but nothing special: food, beverage selection mediocre and service average. I normally stay at New World, where the Club Lounge is way better: food and beverage selection and service! Room Service at Holiday Inn was pretty good, however was disappointed when told “bulalo” (beef shank soup) was unavailable for second half of my stay (had it first 3 days and it was exceptional)! Had breakfast once at Club Lounge but opted for main restaurant on lobby level: way better choices. Service was okay, could be better if wait staff more attentive and visible. They need to move around and check on guests often! There’s so many of them and they just stand around. But that is indicative of poor training and possibly management! I actually mentioned this when asked to complete survey. Was also dumbfounded when ube cheesecake was unavailable, though touted as their “signature” dessert! If so, make sure it’s ALWAYS available! Funny thing is that night, a smaller version of it was available at Club Lounge (wth)? Housekeepers do good job and work really hard! In general, had a nice one-week stay, but more than likely, will return to New World, although rooms there are in need of an upgrade / remodeling! Perhaps with new ownership, that will happen. Holiday Inn Makati is not a bad choice, but there’s definitely things they need to work on!

Thoroughly enjoyed this hotel. Very efficient and extremely friendly staff. Location was excellent for short walks to sites and restaurants.

The staff were amazing. Front desk Poul went over and beyond when we were charged over the said room rate price for breakfast. Gen, Christian (at the lobby bar), and Ulysses always made us feel welcomed and special. Thank you all for a wonderful stay. We will definitely be back.

Friendly staff! We feel at home. Excellent customer service!

Staff are courteous and helpful

Its all good

Its all good. Perfect for a short stay in the middle of the city.

Amazing customer service!!

All staff was amazing, very friendly, helpful and caring!! Downfall only that the access to mall is closed.

Awesome staff. The hotel is a bit old but everything is clean. The breakfast buffet needs to be improved.

Great staff

Staff is very friendly, accommodating & helpful. Hotel is under going renovation & air-conditioning never got to a level that we would like but was comfortable enough not to complain.