Hop Inn Hotel Ermita Manila

You get what you pay for.

Air Conditioning was great, staff were very friendly, bug free, clean. Looks like pictures. Very loud due to the Jeepnys. Its a very convenient location, 7/11 literally in the same property. Just be aware, its downtown Ermita, you will see lots of poverty, smell lots of smells, be asked for change or food a lot. But thats how it is there, not the hotels fault, very convenient location. I felt safe walking down the street but im a 26 y.o male pretty large stature, I personally wouldnt want any women in my family walking down that road by themselves.

I have been staying at this hotel since it opened, but standards are definitely slipping. When I checked in my shower had a major leak, which I had to report three times to get fixed, the same happened with my tv, three reminders to get someone to attend. Towels were stained, dingy and threadbare. Housekeeping only came on the days I asked. I realize this is not a luxury hotel, but it should have some basic standards.

Business Trip, 1 Person My stay at Hop Inn Hotel Ermita Manila was excellent. The entire property felt clean, safe, and very well maintained. My room was spotless, the bed comfortable, and everything—from the air conditioning to the shower—worked perfectly. The staff were very friendly, polite, and helpful at all times. Check-in and check-out were fast and uncomplicated, and the security team gave me a very reassuring feeling during my entire stay. The location is also great: central, easy to find transportation, and surrounded by shops and restaurants. Overall, the hotel offers an amazing price-to-quality ratio, and I truly appreciated the calm, efficient, and welcoming atmosphere. I would definitely stay here again. Salamat

Amazing time AGAIN. Hop Inn never disappoints. This was 2 weeks ago, and we will see you again at 2pm today.

The place is ok considering the rate you are paying for. My biggest issue is the noise on the corridor.and the banging of the doors, all these can be heared even if I turned the TV on. I ended up not having enough sleep.

Warning to fellow travelers: Avoid Expedia & HOPP Inn Manila I was booked into the wrong HOPP Inn location in Manila via Expedia — meant to stay at Makati with my group, but ended up booked at Ermita due to confusing listings. Tried to cancel via the Expedia app (which failed multiple times), and after 45 mins of back-and-forth with hotel staff and slow online support, I was told to pay again directly and get a refund later. I did exactly that. But once home, Expedia denied the refund, claiming HOPP Inn Makati said, I was a “no-show” — despite chat logs and hotel staff confirming the switch. Both Expedia and HOPP Inn have failed to honor the agreement made at the time. It’s not about the money — it’s about principle. I was misled, inconvenienced, and ultimately ignored. I won’t be using Expedia or staying at HOPP Inn again, and I hope this post helps others avoid the same dishonest treatment. #Expedia #HOPPInn #TravelWarning #CustomerServiceFail #TravelTips

Nice clean room, comfortable bed, hot shower and good WiFi. Staff’s service is excellent

Good

Lahat maayos.

The Hop Inn is my go-to when flying in or out of Manila. It has everything I require for an overnight stay (good bed, good pressure on the shower, clean) and is in a location that has a lot of various options on foot or by short distance taxi/trike.

I enjoyed my brief stay here. It was perfect for what I needed: clean, affordable, convenient location, good wifi, nice bed, hot shower. I would not hesitate to stay here again!

staff are polite and the room was clean

It was a good stay..it will be better if they come to the room tidy the room everyday and change the towels, especially the floor mat/towel.

Very convenient

Very good service and price. Staff very friendly

Communication via viber only after work hours and no personnel inside the property. Room cleaning is only every 3 days of stay.

Everything are hood

👍

Enjoyable stay as always. Staff was very nice. Clean rooms. Just hoping that they would put proper exhaust system in their toilets. Not sure if this goes true for all of their rooms but our room had no visible or audible exhaust fan but had a small window that opened to outside.