Treasure Island Hotel

Poor management Stupid systems the customer has to comply Overstaffed entrance Creepy manager Poor service No attention to customer experience or needs. The customer is there in boot camp to fill out all the steps demanded never mind help to get up huge ramp at entrance with no drive up no stalls and no bellman. Ramp is a death trap slick and wet with no cover. Room had no locks yes busted door Four people sent to verify Yup it doesn’t work But “there is cctv so it’s ok “ Um no Finally switched room Downgraded to room that was not cleaned - shavers in the shower etc smaller room with missing tv box so no tv and no this door also did not have a working card but rather given a master key which solves everything magically. Bellman threw a tantrum when I didn’t have pesos to tip him btw ihadone little carry on and didn’t request him - he didn’t demo the ac or wifi or the lock which was busted but did have a visible mini tantrum when I told h8m I don’t have change. I would have tipped him on the way out but his unprofessional reaction made me glad there was no tip. I’m not sure why there broken doors mean I get downgraded to a smaller used room with no tv but I’m telling you this place doesn’t care about service. The manager should have been on top of these maintenance matters and making it right but instead he lurks up front and sends rookies who clearly have not been trained to handle issues There were more issues…

My kids enjoyed the gigantic slide and mostly explored the pirate themed cave. Their hotel is very Disney coded!! They also have a pool for adults like me. I definitely loved their infinity pool which has water body massage beds in it. I had the pool all by myself since it’s only exclusive for checked-in guests.  So far, I have loved our stay here. Will definitely recommend it here.

The consistency of service at this hotel is unmatched, and that’s what keeps me coming back. They ensure that every detail is taken care of without fail. Whether it’s the housekeeping, smooth check-in process, or thoughtful amenities, they’ve earned my trust time and again. It’s refreshing to stay somewhere that you know will deliver exactly what you expect every time. This hotel is a shining example of excellence in hospitality!

It was a nice hotel

Dirty stains on bed sheets, giant cockroaches and bugs in room, very hot and they want to charge you $ for water, the room was ready 2 hours early but they made me pay $ per hour to check in early after sitting in the hot sun all day! Terrible, will NEVER stay here again!

I stayed at the treasure island hotel for one night before an early morning flight. The hotel is in the busy section of Masbate city. The staff was very friendly. I didn’t use any of the facilities except the room. The room was fairly small but comfortable. The air conditioning worked well. The water pressure in the bathroom was very good. They were able to provide me with a parking space which was very helpful. It’s a clean comfortable hotel near the airport with a pleasant staff.

Nice hotel

Overall, the hotel was great. The staffs were very kind and courteous. The only thing that i would like to mention was the water pressure. Some times it was very low and the next day it was good.

Booked and paid for a deluxe room and since my wife was solo, I feel they did a bait and switch.

The room was nothing like in the photo. It was small for the price I paid. It did have nice hot water shower. It was quiet. The front desk gurl was very polite and helpful. I would stay here again if I could have the room in the photo.

Nice staff

Swimming pool was out of order should have charged less. One of the trasons I picked it was due to the swimming pool. Its kind of false advertising

Everything

Unfortunately there are no restaurant facility's. It would be excellent if such facility's was in place

Expedia accepted booking, issued itinerary, too payment from credit card, we showed up at hotel onlynto learn they are closed because of lockdown since March 2020.......we are in Philippines,mcannot phone Expedia, we need to get refunded.

From arrival to checkout, there was not much to like about this Hotel. Our room door would not open/close properly, pool was under renovation, staff not helpful- put us next door to the function room with function on with over 150 guests, didn't tell us breakfast finished at 9am until we arrived for it at 9.03 and would not serve us, next morning when we did get breakfast our eggs were served straight from the fridge. Would not recommend!

Staff is very friendly and accommodating.. the only thing I concern is the room is so small and they dont have Ventilation inside the toilet.. and I booked for 3 adults and One child.. and they give as 2 free breakfast only.. but when I booked it tru hotel. Com it say free breakfast for 4 But it’s okey.. staff is awesome and friendly

I like the place since accessible to banks, supermarket etc... staffs are polite.

Nice Place, near everything in Masbate city. But room very small.... coffee in the room for free, but Only coffee With cream, If you drink black coffee, then not possible . TV only One Station. Water ...yes, but Only warm because No Cold place There swimmingpools.... really good, specielle if you have Children. Breakfast....too Bad. Really Bad ... Sorry. Too expensive, same price as 4 or 5 star Hotel in Manila area Otherwise ok place..... clean and very helpsom staff.