Courtyard by Marriott Gdynia Waterfront

Poor customer service. Won’t be coming back. The hotel has great location and nice sea views. The room was equipped with coffee machine (for capsules/pods), kettle, iron, and hair dryer. There’s no luggage racks, probably because the rooms are pretty small. Upon entrance through the revolving door you face 2 glass panes. One in front of you and the other one to the left. The one on the left is the door, it would be nice if it carried a sign like „entrance/welcome” to avoid the confusion as both panes look exactly the same. It’s a fairly new hotel so the equipment, style, and amenities are all very nice. However, the staff in this hotel is very arrogant, standoffish, and not welcoming. Almost no one smiles at this hotel. I arrived at the hotel at 2.40pm and asked if there was a chance of checking in early, 20 minutes before the official 3pm check in time, and was told right away that no, the rules in the hotel are that you can check in at 3. I was shocked! Usually, you would hear something more polite than a reference to the official rules posted online. In most instances you expect to hear something along the line that they are happy to check if my room is available but can’t make any promises and invite me to wait in the lobby area or recommend a coffee or a meal at hotel’s restaurant. It seems like almost all members of staff hate their jobs, no one smiles or makes eye contact. Kudos to lady in restaurant with black high ponytail for her outstanding customer service.

Very nice hotel, attentive staff, room very comfortable and well cleaned, nice location too

Lovely hotel and staff. Always return time and again.

clean, comfortable rooms, great breakfast, helpful staff, and beautiful location on the Baltic

All very good

Everything ok

Nice hotel. Probably the best one in Gdynia. Great view into harbour and decent bar/restaurant. Only downside is that rooms are a little on the small side and building works outside

Great location and service

Very nice and friendly

Comfortable and modern hotel in an amazing location. Super friendly and accommodating staff, nothing was a problem. We have even managed to check in early, despite peak holiday season.

Great breakfast

Very good location near the yacht marina. Nice restaurant.

Very nice clean hotel

Amazing view of Marina

I booked a partial sea view stay on my birthday. The hotel faces a harbour but I got a view of the beach and part harbour. In addition to this they left me a plate of delicious cakes. The bed was so soft that I fell asleep and watched a wonderful JLO movie. Thank you for a wonderful stay Marriott Gdynia and I hope to come back again. You are a wonderful hotel. xx

Great location. Quiet. Great service.

I booked a room with a king or queen bed but actually got twin, separated single beds with the result that on two nights, I became wedged between the two beds. The shower head was frozen in one position - too low for a person of average height, exacerbated by the fact that it was a shower within a bathtub, so I could not have a decent shower. The service was the worst I have experienced in my last 100 hotels during the past ten years, I always book 4 star in order to get the level of service and comfort expected of a quality hotel, but that failed to materialise at the Marriott Courtyard Gdynia. In the past JW Marriott hotels have been good, but the Gdynia Courtyard experience has taught me to be very wary in the future and to avoid Marriott Courtyard.

Overall great experience. Very clean hotel with very friendly and attentive staff.

Excellent location and great views from the room.

Excellent