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No cleaning services for the 3 nights of stay

Reception was great, especially Jawhara who provided a complimentary upgrade with smmoth efficient service. The room toilet was very póorly kept with a permanent foul stench and moldy tiles.

Rooms are too small for this money. Took more than an hour to check me in. First room they gave me didn’t have electricity, second room had AC problems. Cleaning staff were awesome. Very close to the mosque though. You can get newer hotels with the less money.

Very good

Good but interior needs to be updated

We booked this hotel for our umrah trip with family. I booked haram view and when we got there, they told us it wasnt booked as haram view however were able to upgrade us. The bathroom was so small and was not in the best shape. Wouldnt stay here again. Hilton and Marriott are across the street. Felt like a 3 star hotel instead of 5 stars. Paid almost $600 for a 2 night stay.

Excellent service

All good but broken light in the toilet

I booked two rooms ,both had the quite similar condition.Location is convenient but the rooms and bathrooms are not according to the standard of five star hotel.The room furniture & carpet was old and not well maintained and Bathroom was not clean as expected.One of the bathroom shower head and Muslim shower were faulty and very old ,I called the hotel service to send someone to fix the issue.I also noticed the house keeping department did not change the beddings every day,they just made the bed with used sheets.i called the receptionist and requested to change it with the new bedding.Overall it’s not worth money according to its price, also the ladies prayer areas was always full and never got nearest place in the prayer halls.

Good hotel but needs more care about the cleanliness

Very close to the Haram. Very easy to exit the apartment and just walk to prayers.

Very good

Close to the masjid Nabvi

Best place

This is not a 5 star hotel looks like 3 star

This hotel looks like 3 star

Room and washroom was in bad condition Needs repairing Charges are too much in comparison to services No breakfast included Terrible experience, wouldn't recommend to family with kids.

Excellent

We had some issues with the safe and door lock not working but everyone was very helpful and accommodating in getting our issues resolved quickly and efficiently.

Very close to the mosque