DoubleTree by Hilton Dhahran

Staff are not empowered at all

The location was pretty nice. The rooms weren’t that impressive tbh. It’s was okay but not wow.

Worthe staying in the property

Very great and professional staff

excellent choice,

I stayed at the Doubletree Hilton Hotel in Alkhobar for six days and was disappointed with several aspects of my stay. While the lobby and reception area were marvelous, and the food was excellent, the condition of my room left much to be desired. The carpet in my room was dirty, and it was clear it hadn’t been shampooed. Additionally, the room had a strong smoke odor, which I suspect was due to being placed on a smoking floor. The wash basin in the bathroom had a blockage and didn’t drain properly, and the toilet flush wasn’t efficient enough. The soap tray was also problematic, as the soap kept slipping off. I found these issues annoying and expected better maintenance. Although the reception and front desk staff were excellent, my experience with room service was lacking. I requested extra towels, but they were never provided. In summary, while the hotel shines in terms of food and the lobby, the room quality and service need significant improvement. This should help you convey your experience clearly and effectively.

The room was not clean, wash room was pathetic with poor flush switch for toilet and dirty toilet

Quite old and water temperature changing during shower!

The stay was amazing, quiet, and super comfy. The only thing bothering me was the "too many lights switches". To be in total darkness you have to turn off a lot of switches, as there was no "master switch".

overrated

Poor service

It is a nice property and well-located in town if you're visiting Aramco and KFUPM. However, the property is really old and not well maintained.

Decent large rooms. Good staff.

Thank you Mariah and the front desk ladies for being very accommodating and friendly

The hotel seems to have been nice an fancy in the past, but the maintenance and renovations did not keep up with the hotel’s needs. The hotel needs a major face lift. When I first checked in, I was given a filthy smoked up room. Even the lights did not turn on. I was then given given another room that was also dirty and had many things broken in it. That process to get me to my room took more than 1hr. I went to bed that morning past 3 am due to not having a room ready. I had to accept that second room as I needed to sleep after long day and travels. The following day I asked for another room, I was given a free upgrade to a better room. It was better than the first two, but still needs lots of work. The hotel has the potential to be a great one, but its managed should be willing to spend some $$$ on Reno. Until then, I do not recommend anyone to go there. I don’t know how this hotel is affiliated with Doubletree and Hilton with its current state.

V good

Nice hotel Wonderful reception staff Thanks a lot

My reservation shows including breakfast, there system doesn't with out. All rooms seems for smokers, even if you asked nonsmoking room. Because they allow smoking if u r not "heavy" smoker. !!!

The property needs some renovation. Everything is old. The bathroom is tiny. Needs some universal electrical sockets and USB ports. TV is old model and really basic programming.

During Covid. Breakfast options are bad (mostly bread) and orange/fruit juices are literally 75% pulp 25% juice. Room was small and restroom was smaller than most hotels. Restroom door almost touches toilet seat, gotta get in the shower to close restroom door then sit on toilet. Floor carpet has a lot of "fur" balls. 1 room window, no sunlight, window faces inside hotel to lounge area. Wifi was best thing in hotel stay, not fast but, not sooo slow.