Madinah Hilton

Hilton Madina is in serious need of a revamp. The amenities and facilities of the hotel in general were so poor considering the standard expected from the Hilton chain. Things like plug sockets in the room being limited and hardly working. The housekeeping staff weren’t amazing at doing their job either. The rooms were just given a basic clean each day. Bed made and slightly hoovered the room. We left rubbish in the room one day that was very obviously for the bin and that wasn’t even taken out to be thrown away. Minus the receptionist Thaani who checked us in and did an amazing job at accommodating our request for all 3 rooms to be on the same floor..nothing else stood out for us. Considering they are charging so much from guests they really need to work on their hotel and staff.

Always a pleasure and I know exactly what to expect and doesn’t disappoint. Great service!

Wonderful place to stay

Excellent services

A good option to stay in Madinah however I was disappointed with the view. I booked partial haram view but the room did not offer any such views. Also, the room was not an independent room. It had a door to the next room which was locked but compromised the privacy. Reception staff did not know what express check out is. When I dropped my key card in the express check out box, I was held by reception staff unnecessarily, who started checking my details and it wasted my time. Although, at the time of checking-in, gave them permission to charge my card if there were any dues. Otherwise, the room was clean and staff were very helpful. Price wise, I think I paid more for the view which I did not get.

Had a very pleasant experience. Just feets away from haram. Extremely good varieties of food for breakfast buffet. Service was awsome.

Stay was very good

Location and staff are great. Hotel rooms need an update.

😊👍

Very close to haram

Great service

Old property that needs a remodel. Entire Staff was very unhelpful throughout our stay. Everyone on the staff loves to use their cellphone the moment you start talking to them. Very rude!

It good service

Good hotel

I did enjoy my stay and really recommend the hotel to my friends. Thanaa was really helpful during the check in process. Staff are very friendly and supportive. I would definitely go back

Amazing staff and hotel interiors of the rooms and hotel had a retro 1980s vibe however the lack of bedside lighting control made it a hassle to turn off the lights to go to bed at night

All nice. Front desk girl service was exceptional.

It was incredible, would recommend our friends.

Conveniently located near the North entrance of Masjid Nabwi. Excellent property.

Property amenities are outdated, WiFi connectivity remained to be a challenge until we were about to check out, not very flexible or accommodating to the Hilton Honors Members who had to check out early. Breakfast buffet was a sold 6/10, hotel accommodations were a 7/10, Guest services were a solid 4/10, Location and proximity of property to important landmarks in the city was a 9/10. We will pass on this property considering the cost and value for the stay.