Carmelite Hotel

Bizarre hotel in good location. Whole place felt grubby and poorly designed and furnished. Staff were asleep on chairs outside the rooms, really strange. No sense of customer service. Bed uncomfortable. Electricity and light switches hard to work out and weird. No free parking, no parking at all, even though they advertised it. Terrible.

Where do I start with the Carmelite? Parking - although it does say that there is parking, there's not - you have to park in one of the carparks either in the shopping centre or the train station. On arrival I actually though the hotel was closed as it was in darkness and the door was locked - when I eventually got in to the hotel I was met by 2 rather large security guards who didnt actually understand why i was there - a member of staff did appear and looked a but shocked when I said had a reservation - not surprised as the hotel seems to be a half way house for migrants/immigrants at the moment which is a shame as i can imagine it was a lovely place to stay in beforehand. Sleep was interrupted several times through the night by shouting coming from other rooms and kids in the corridors early in the morning. Not 100% sure if the security guards are to keep people out or to keep people in? On departure - no hotel staff around just the security guards so I just gave them the key and hot footed it out of there as quickly as possible, A real shame as like I said earlier, this hotel was probably fantastic but it just needs some care and attention and to get back to being a proper hotel - I really do think that there should be something mentioned to people before booking the situation regarding their live-in guests/inmates.

Staff were friendly enough and my room was fine. Disappointed that there was no bar or restaurant facilities as this wasn’t stated in the app. Felt a bit unwelcoming as the front door was always locked, even during the day. Breakfast was really good though, the chef can make a good omelette!!

The place felt strange on arrival. There was a lot of randoms hanging around in the main reception area. I later realised that these were refugees/immigrants awaiting social housing and staying in temporary hotel accommodation on site. I felt uncomfortable as a solo female traveller being what appeared to be the only paying guest on the premises. That said, the staff were friendly and accommodate my request to move rooms to a room with a bath. Rooms dated but comfortable. Stayed on a room only basis.

Looked amazing online, however in reality it's a little run down. We stayed in the Cabanel Suite which is one of the best rooms and can tell it badly needed refreshed. Paint needed touched up, loose carpet, really noisy annoying fan in the bathroom. Sleep wasnt great, kept hearing doors shut and there was a big draft at the window where the bed was so was cold. Wasn't the cleanest. The bath had a lot of brown and pink dirty marks? Upon arrival it felt a little intimidating as there was always security guards at the front door. It turns out this hotel is currently housing a lot of refugees / illegal immigrants? We did not see anyone else there who I'd consider to be a paying guest so the atmosphere was pretty poor.

Stayed at hotel on 4th march 2022 what an awful experience, full of refugess, no bar or restaurant open and no atmosphere whay so every had i know this would never have stayed

Reception staff very helpful on arrival,advised to park in car park, 5 mins walk away, as cheaper than outside the hotel, due to being in the Middle of the town centre. room very nice, bed very comfortably. Barman couldn't do enough to help, nothing was too much trouble for him, what a credit to the hotel. Food beautiful, well presented. Would definitely recommend,

Room was lovely however for the price of the room we expected a better sleep. Everything from outside could be heard resulting in not a great sleep for both nights of our two night stay. Booking a suite we expected a lovely relaxing atmosphere and the noise outside ruined this. Im aware this noise outwith the hotel cannot be controlled by the hotel but im sure there are some sound proofing measures that could be put in place. Or some way of explaining on the website which rooms are more peaceful.

Booked a room for one night. Room had the amenities we needed, however, there was a stain on the top of the duvet that looked questionable (pictured). I was also charged twice for this room. The first member of staff I spoke to regarding this was unhelpful and rude, which was disappointing, especially considering the state of the bed. I spoke to a different member of staff the next day over the phone who was very helpful, however, and sorted out the double charge for me. Overall, I would not recommend due to having a dirty duvet and unhelpful staff when we were at the location - it soured our visit.

Perfect location for a one-night stopover due to early morning train from Aberdeen. The station is a couple of minutes' walk away (not allowing for very slow traffic lights!). The service at reception was friendly and welcoming.

Comfortable room, great for city centre. Hotel a little bit tired.

Central location was excellent but the parking was off site a nearby multi storey 10 minute walk

Difficulty sleeping with noise from pigeons and seagulls as no double glazing.

When we first arrived there was a mix up with our room (they had us down for a double room but we paid for exectutive king room), we then got the keys to room 103, as soon as we got in the room i wasnt happy. The room was not clean at all, so my husband went down to management and they apologised for the mess and moved us to a lovely clean room after that and gave us a bottle of prosecco on ice. The hotel had a wedding on so the staff were busy but the staff was friendly and the cocktails were amazing. After a stressful start, it was a lovely break away.

Nice sized room great bath and shower. The room looked a little worn and slightly dusty but apart from that good one night stay.

Clean and comfortable but has the air of a grand dame slightly past her prime. The team were friendly and I get the impression that they are making improvements all the time. Solid 6/10. Parking is easy nearby- several multi stories. Cheapest is college road£6 /24 hours.

The stay is wonderful. This small 4 star hotel offers better hotel service than many 4 star hotels and 5 star hotels, I believe. (Before migrating to Scotland from Asia, my friends thought I often go to luxury hotels in Europe for cultural tours. ) By comparing this small 4 star hotel with the “luxury” hotels I stayed in, I strongly recommend visitors to stay in this 4 star hotel if they choose to visit Aberdeen since they offer excellent hospitality. Apart from appreciating the architecture and the decorations of the stairs (attached the decorations of the stairs I loved), the room cleaning is soooo good that I failed to find any dirt in the room during a 5 night stay. (I admitted that I split the room booking into several bookings)

Easy to book in, staff friendly & helpful. Room was nice & warm, nice big tv in room, covid regs covered, lv stayed 3 times in last 6 month. Within minutes of train@ buses.

Nice hotel and lovely staff considering climate , parking difficult in the area , food very average but plenty of takeaways nearby have stopped here plenty of times before and will in future

Check was good friendly and helpful staff, even suppling a extra heater in case. Good continent breakfast.