Loch Long Hotel

Overall the hotel was off a good standard and the meals served were very tasty and good portions. However I couldn't get the shower to produce hot water which was disappointing so I ran the bath which did magically produce hot water. One to investigate. Also the parking wasn't ideal. On the Saturday afternoon I arrived back at the hotel and there was one small space left to park. I was advised by a member of staff that it was that space or find a public car park elsewhere and pay for parking tickets until the next day. Pretty poor I think.

Excellent hotel very friendly staff Breakfast could do with a little upgrade

Very outdated, needs complete refurbishment. Staff not friendly or helpful. Lift not working so as my room was on 3rd floor and i have copd had to leave after 1 night. Parking is a joke and you risk a £100 fine if you don't keep registering your car,this is not explained to you. Wish i could give it no stars

We booked room 57 with loch view. Outside of hotel looks run down but the view across the loch was amazing and the same out of the room window. corridors quite dark and carpets dirty. There was no lift and it was up and down stairs to get to the room. Room was ok on the surface but could do with a deep clean. Pillows were lumpy and you only got one and quilt far too big for bed. Could have bigger beds to offer but ours was a small double so overall did not sleep well. Had to take pillow down and ask for two new ones. No hair dryer in room but you can get one from reception. I’d advise to take your own. House keeping cupboards when left open could do with a good clean and a bit of organisation. Overall pleasant staff but hotel does need a good spruce up in places. A really nice pub with garden on the loch across the road and down a bit and the food was quality. There is also a little convenience store. Would I stay here again? Probably not I’m afraid and I’m not one to leave reviews usually

The room was tiny omly one curtain on one came to change towels or top up tea and coffee all week and not very clean at all

The property,was clean and bright in the foyer. The staff, were a mixed bunch, all were perfectly amenable when you asked for something, unfortunately it could sometime take several tries for this to happen. I had to send some food back. I was offered another meal, but refused as i was put off by then. I was given a glass of wine in compensation. We asked for a dog friendly room, and were told that we would have to eat our breakfast in the bar, were informed to tell staff that morning, again a poor member of staff on his third day was confused by my questions and asking for a tray. The room we thought was more of a single than a double with room for a pet, the dressing table and chair were wedged up against the bed and there was no storage. The toilet door had a missing chun from it and the shower dial was poorly fixed in a hole in the wall. By the time I left just wanted to go home. In closing the staff tried their very best. I was disappointed

Value for money Spacious room and nice and clean It's not snazzy but it's rooms are clean spacious and comfortable. Social areas IE bar area a bit dated but food and drinks good. Would visit again

Don’t stay here!! Lumpy bed, no hot water, the shower didn’t drain, stains on bedding and the overall cleanliness was appalling,

Disappointed that breakfast was not included. Evening menu very limited, but there us a great little chippy opposite the hotel. Was not able to use my phone charger in the room as the only sockets available were sited at a height where a charger wouldn't fit. Arrived on a Friday and there was live music on in the bar. Unfortunately, I could hear it in my room. Not great. Very limited parking. Bicycles parked in the corridor. Surely a fire hazard.

I was not expecting 5* but for someone who has stayed in cleaner hostels the hotel was dissapointing. On arrival to the room , the bed was covered in hair and the duvet cover inside out making me question was it wven clean . There was no towels , the carpet was diet and ruvbish under the table . Fly remains all over the window ledge . The whole room felt dirty. I ended up getting my sleeping bag liner from the car not wanting to touch the bed when sleeping.

Somebody should buy them a hoover to do the stairs. Room was fine. Lift not working. A refurbishment would be good.

Decent property for fair price

Very helpful reception staff, good location, and a comfy bed. Would happily stay again.

Limited parking. Staff not very the most attentive. Room okay but only 1 working socket and bathroom compact. Food edible but not the best. Dog friendly but no where to exercise or any bins. Wouldn't stay again.

It's difficult to know where to start. The hotel was run-down, dirty and unkempt thoughout. The carpets on the stairs had turned to a kind of blackened mush due to their age and dirtiness. My room had not been properly made up. There were used (threadbare) towels on the bathroom floor, with no fresh ones left. The curtains were not large enough to cover the whole window space, meaning the daylight flooded in and woke me at 5.40am. Even if I'd remained asleep I would have been woken by a fire alarm which inexplicably went off at 7am. There was no room in the car park, meaning I had to park at the hotel at the other end of the road and walk the long distance. Breakfast was severely over-priced at £12.50 a head. The lift was not working, and the stairways were difficult to navigate with luggage due to their narrowness. The only positive point was the young Indian lady on reception, who was charming and polite. Though this offered the cheapest stay in Arrochar at £48, this price was way too high for the shockingly poor standards throughout.

Hotel staff were very accommodating

The staff here are lovely and this place could be great with some TLC. It’s an okay place if you’re just planning on sleeping there. The rooms smell nice, beds are okay, however the curtain in my room wasn’t designed to open… it was sewn in, no curtain pole, and came off when I tried to let some light into my room. Literally hanging by a thread. The bathrooms again, could be lovely, but please do something about those wall mounted shower heads. If you’re gonna force women to get their hair wet, at least provide a shower cap or a hair dryer in the room. The vibe of the hotel is a little sketchy at weekends. I was on my own and walking through the lobby at night after work, I didn’t feel safe as male punters were hanging around drunk. Car parking is limited and the alternative is paid offsite parking across the road. If you’re a solo woman, just watch out for this - it’s not a well lit walk at all, be safe. It’d be great if they could have clearly marked bays and enforce people having to park within them, to maximise space onsite and to stop people parking selfishly.

The staff were so lovely and helpful. Hotel was very clean good facilities. Big bar and restaurant area 💞

The staff were lovely, very helpful. Dinner was great and affordable, same as breakfast. Unfortunately my bed was extremely uncomfortable, could feel every spring in the mattress. I feel the staff should have noticed this when they initially made up the bed. Reported this on my way out.

A group of 4, we checked in, put the two car registrations in to the machine. When home, both parties received multiple demands for parking charges. We contacted the hotel, no help, we sent proof with e mails and unfortunately because we engaged with the parking company, we’re now getting lies and excuses threatening court action. This has ruined an emotional and sad trip to scatter our Aunt’s ashes. The hotel should step in and sort this company’s treatment of guests.