Muthu Glasgow River Hotel

Inside hotel much nicer than outside which is run down and dirty. Inside is very nice and beds were the best I’ve had so comfy. Food options is very limited and expensive and stops at 8.45pm. Overall I wouldn’t stay again as food options and affordability is key for me and location a little further than I would usually go.

The beds are comfy, rooms are quite clean, found two hairs in bathroom, paid full breakfast and was given only very limited cold food and was asked to pay extra £15 for hot food, then when checking out was told it was by mistake, the breakfast waiter shall have a breakfast guest list to verify all incoming guests this way he would know who is still missing so when we arrived 9:15 am with my son he got only rice flakes with milk … I like the lobby and bar, from outside it is dated but inside quite nice.

Comfortable bed. Had quite a 'budget' feel overall. It was about the cheapest hotel in the area in terms of price and it definitely felt it it most ways. Looks and feels like needs a lot of maintenance. We joked in the elevator on arrival that the voice announcing the floor level sounded Sybil Fawlty-esque (Fawlty Towers). Little did we know that the Fawlty Towers feeling would pervade further. We booked for 2 guests but the room had 1 towel and 1 hand towel. Breakfast was included in our room rate- NEVER pay extra for the breakfast here. Were told on checkin that breakfast was from 8am. Thought that sounded late. On arrival at the dining room at 8:10am, it was clear that many people had already eaten and left. I think the hotel had about 3 coach tours and wanted them to have breakfast before non-tour guests. Certainly had a sense of being a second class guest. We were told to take any table we wanted. After walking around, it was clear that there were NO set tables. I asked the attendant if she could point out a table that was set and we could use and she said she'd set one up. The fruit salad and yoghurt was almost gone and none was replaced in the 40 minutes we were there. We and other guests had to ask for a range of things not being replenished- cutlery, coffee mug, cereal bowl. Unfortunately, I don't believe I've ever encountered a worse breakfast in terms of appointments and food quality. Staff were courteous, accommodating when asked to assist.

Booked this hotel for 2 nights based on the room pictures. Then I saw the exterior picture! Arrived late afternoon, driving along a tatty driveway, into an almost empty carpark that looked more like waste ground with an abandoned car in the corner. The hotel looked derelict. What I assume might have been a swimming pool building looked filthy. Inside the foyer and reception were amazing. My room was just like in the pictures. A little bit dusty, a little bit worn. But it felt like being in some kind of surreal experience. When I went out for the evening and came back, reception was deserted. Ditto the next day. I don't know if this is in the middle of a refurbishment or what. And no wifi in the rooms. I think you could "plug in" to the internet, but no wifi on the 6th floor.

Turned up with 3 key clients. Immediately left when I saw the look on my clients faces. From the outside this hotel looks like Chernobyl and I could not even remotely stay there with key foreign clients. The hotel looks very different from picture. Reported to American Express as should not pay

AVOID. Honestly, awful hotel, overpriced. The room had an amazing view of the Erskine Bridge. That's its only redeeming feature. In spite of the hotel description it didnt have: blackout curtains, complimentary water, hairdryer, iron or ironing board. The windows were filthy and the hose from the shower was great, if you were 5' 6", but no good if you were any taller. To say the doors banged was an understatement, the room shook. I told reception and they said sorry. We'd booked 2 nights, left after 1. Additionally, it's in the middle of nowhere, so make sure you have a car.

This place has potential but at the moment it is like a building site, in proper ruins. Seemed like they had a handful of rooms people can use and everything else was doors smashed in, locks smashed. The SPA is in ruins. I left after a night having booked for 3 and they have refused a refund!

I was at reception for 20 minutes trying to check in one person one room per booked so slow the room was dirty no ac window could only open a couple of inches so hot I would never stay at this hotel hotels.com you should take this hotel off your list

Stayed at this hotel for one night after returning from a holiday. I’ll start off by saying, the staff who were actually there were amazing, and totally blameless. However, this hotel is abysmal. We arrived just as 2 busloads of French tourists were checking in. The poor receptionist was run off her feet, but stopped what she was doing to help us. She explained that the hotel was closing the following Wednesday for refurbishment and the staff had been told that they were losing their jobs. As a result they had walked out, or hadn’t come in for their shift, leaving a handful to run the hotel. She was having to turn people away as they were overbooked, there was an 18th birthday party on that evening, and both the lifts weren’t working. We were told that we could use the service lift to access the upper floors, thus avoiding the 12 flights of fire escape stairs ! This involved being led through the bowels of the hotel, showing views of obscene graffiti left by disgruntled ex-employees, to a rickety lift which probably should have been condemned in the mid eighties. The room was surprisingly good, apart from the bathroom, which was old, grimy and stained. And the TV hanging off the wall. And the dust. And the missing Remote. The manager was the only member of staff left come morning, so I take my hat off to him as he carted 87 bags up and down the fire escape for the tourists Muthu are a disgrace allowing the hotel to remain open

Hotel was closing for refurbishment. Bar closed at 6pm on Saturday. No eating facilities either

It was terrible. all lifts were out of service. We (an elderly couple} were required to walk up and down 6+ flights of cement fire escape stairs., Had to run around finding staff to help with carrying luggage. It was also a party night at the hotel with guest talking loudly until the wee hours of the morning. Will never stay here again.

There was litter in the car park - not a good introduction. The lift was out of order and the stairways were dirty. Disabled friend had to be taken in the service lift and getting to it was a nightmare. There were no instructions about in the event of fire and i dread to think... The bedroom was clean.

After having an email that said "sorry you have cancelled your stay", I called to confirm I hadn't cancelled and was asured they had made a mistake and I was booked in. On arrival 2 days later I was told I had cancelled and they had no other rooms available. Last time I will book with this shower.

Although not awful, things were not ideal. Room although recently renovated was slightly rough around the edges, breakfast wasn't available until about 15 mins after it was meant to open and wasn't the best quality. Beds were comfy though and nice and quiet so slept well and well situated for a lovely evening walk along the river.

We had a lovely weekend, the rooms were clean and comfy the rest of the hotel was dated but clean and is undergoing a referb, the food was very nice we paid for B&B but had our evening meals there as well no complaints everything we had was really lovely. The staff were great very friendly and helpful even through the hotel was really busy being a disabled guest I couldn't fault the staff and the accessibility was excellent

Booked for three days and checked out after one. Shockingly bad.

Location is great. Door cant be locked, bath in a disgusting state, the tv looks ready to fall off the wall and having to listen to someone strimming grass for 2 hours (4:15 - 6:30) without safety gear on, quite obvious they didnt know how to use it and with music headphones on which is dangerous not to mention not legal in the work envioroment.

The property is very much in need of attention although the staff were very good

The stay was terrible the rooms where needing a deep clean and the pool was closed my son an sisters baby’s was looking foward to the swimming we all where it was £88 no offer was on even no I heard a women say so dinner deals with stay it’s a joke the whole stay am upset the exposed wires ect couldn’t let baby to crawl brother in law got an electric shock rusty hole thing on bath pee on seat was there wen checked in I went to our room an was disgusting I loved this hotel I’ll be taken it further not what I was after needed a night away so shocked

The hotel is very dated, the seating area in the bar was stained beyond belief. The room we stayed in had been upgraded, which was nice but the ensuite hadn't been and the bath was stained and dated probably from the 90s,. I understand they are in the middle of upgrading the hotel but surely if you do a room you should do the ensuite at same time. The room was clean and tidy apart from surface dust probably from the renovation works,. The food and drinks where good and the staff were friendly and pleasant. Especially Amy in the restaurant. We would probably stay again.