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JEN Singapore Orchardgateway by Shangri-La

JEN Singapore Orchardgateway by Shangri-La

Hotels
277 Orchard Road, Orchard, Singapore, 238858
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About Accommodation

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JEN Singapore Orchardgateway by Shangri-La is a hotel in a good neighborhood, which is located at Orchard. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi

What Guests Say About Their Stay

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Strategic Location (41)
Friendly Staffs (14)
Clean Room (9)
Affordable Price (2)
9.7
/ 10
Alexander K.
Good hospitality. We are arranged to lounge while waiting our room to be ready at check in time. Got upgrade for the 3rd night stay to superior city view. Very strategic location also!

Location Info

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277 Orchard Road, Orchard, Singapore, 238858

9.4

Strategic Location
Lobby JEN Singapore Orchardgateway by Shangri-La
Lobby 2 JEN Singapore Orchardgateway by Shangri-La

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Location


JEN Singapore Orchardgateway by Shangri-La is a hotel in a good neighborhood, which is located at Orchard.

The hotel is located only 9.57 km away from Bedok North MRT Station.

Not only well positioned, but JEN Singapore Orchardgateway by Shangri-La is also one of hotels near the following Mall of Medini within 26.94 km and Kukup Swimming pool within 44.51 km.

About JEN Singapore Orchardgateway by Shangri-La

Are you a shopaholic? Staying at JEN Singapore Orchardgateway by Shangri-La will surely spoil you for numerous shopping centers nearby.

From business event to corporate gathering, JEN Singapore Orchardgateway by Shangri-La provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at JEN Singapore Orchardgateway by Shangri-La, a wonderful accommodation for your family holiday.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from JEN Singapore Orchardgateway by Shangri-La exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

JEN Singapore Orchardgateway by Shangri-La is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at JEN Singapore Orchardgateway by Shangri-La.

All Facilities

Bar, Cafe and Lounge JEN Singapore Orchardgateway by Shangri-La
Bar, Cafe and Lounge
Swimming Pool JEN Singapore Orchardgateway by Shangri-La
Swimming Pool
Fitness Center JEN Singapore Orchardgateway by Shangri-La
Fitness Center
Lobby JEN Singapore Orchardgateway by Shangri-La
Lobby
Exterior JEN Singapore Orchardgateway by Shangri-La
Exterior

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Poolside bar
  • Snack bar

Public Facilities

  • Parking
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

Hotel Services

  • Concierge
  • Express check-in
  • Express check-out
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Meeting facilities
  • Photocopier
  • Projector

General

  • AC
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

In-room Facilities

  • Bathrobe
  • Hairdryer
  • In-room safe
  • Refrigerator
  • TV

Nearby Facilities

  • ATM/Banking
  • Hair salon
  • Shops
  • Supermarket

Things to Do

  • Fitness center
  • Outdoor pool
  • Pool cabanas

Connectivity

  • LAN Internet

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.

Late Check-out

You're allowed to check-out past the accommodation's check-out time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast

Frequently Asked Questions

What are available facilities at JEN Singapore Orchardgateway by Shangri-La?
There are top facilites at JEN Singapore Orchardgateway by Shangri-La such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at JEN Singapore Orchardgateway by Shangri-La?
The standard check-in time at JEN Singapore Orchardgateway by Shangri-La is starting from From 15:00 while the latest check-out time is at Before 12:00
Does JEN Singapore Orchardgateway by Shangri-La provide breakfast?
Yes, JEN Singapore Orchardgateway by Shangri-La provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests

Overall Rating & Reviews

From 846 verified guests reviews
8.9
Impressive
Fantastic
424
Very Good
360
Satisfying
25
Average
37
Poor
0
Cleanliness
Comfort
Meal
Location
Service

Show reviews that mention...

All
strategic location (41)
friendly staffs (14)
clean room (9)
affordable price (2)
excellent service (2)
great view (6)
spacious room (1)
tasty food (2)
great location (1)
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Language
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MH
Muthiara H.
Holiday
10
/ 10
24 Nov 2023
It's a great hotel to stay at singapore. So near from the Orchard Rd, just going down it's already at 313 Somerset. Easy to get food & for shopping around Orchard. About the room, I booked with panorama room, big room with extra bed & there's a sofa, and also comfy bathroom + bath tub (with city view🌃). Swimming pool with the MBS view, what a nice view! One of the best recommendation Hotel to stay if you wanna stay near the Orchard Rd.
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Review photo of JEN Singapore Orchardgateway by Shangri-La from Muthiara H.

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Vannterline C. S. M.
This is a private profile
Staycation
9.7
/ 10
30 Apr 2022
Check in attended by friendly staff, waited sometime for my room. Room was cozy and love the bidet toilet. Strategic location with shopping malls, Don donki, cafes, MRT Station and everything under the hotel which is super convenient. Staffs from front office, housekeeping and concierge are friendly and helpful. Will definitely return for stay again.
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1 liked this review

WT
Wendy T.
Staycation
9.6
/ 10
15 May 2022
I had a pleasant stay as the location was very good, pool was awesome. But there was no wedding amenity arranged even though I requested for it during my booking and the reply from them was they will arrange. Believe they overlooked.
Review photo of JEN Singapore Orchardgateway by Shangri-La from Wendy T.
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LH
Lim H. S.
Staycation
9.1
/ 10
19 May 2022
The room is decent size for couples. There's a resting satee by the window. Toilet and shower is separated but side by side. Air con is not very cold at night. The customer service at lobby during check in is great. Explanation in details pertaining to the stay. Accessible to restaurants and shopping. Connected to the malls Breakfast was good. Theres a variety. The cold portion. Was at the middle of the restaurant and the bread was at the back of restaurant. Nearly missed it. Restaruant is clean. They spray and sanitise the table after guest leave the table. Great and polite staffs. Helpful and prompt service.
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Review photo of JEN Singapore Orchardgateway by Shangri-La from John J.

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WA
Wang A.
Staycation
9
/ 10
11 Dec 2022
Very best location; Just across the bus station, 2 taxi stand, few step to MRT station, and restaurant around this hotel. Good hotel for those with light luggage, they provide their own trolley to bring your stuff by yourself. Room not too big, but enough space for those light traveler and light luggage. Room is clean, cozy, enough light provide, complete amenities as well, and self ice cube dispenser with vending machine in every floor. Nice selection breakfast, but unfortunately I got dirty glass for my coffee, beside that everything good. Very like the rooftop view and the pool, good gym, and clean area. We really enjoy our stay here, and will stay here again
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Review photo of JEN Singapore Orchardgateway by Shangri-La from Wang A.
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Janet F.
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Staycation
8.5
/ 10
16 May 2022
Lovely staycation with club. Room. Room was clean and comfortable. Chilling time refreshment was good with all the beverages. Buffet breakfast was good too. Luckily managed to swim 6laps due to thunderstorms everyone has to go up. Late check out was not available so sad 😥
Review photo of JEN Singapore Orchardgateway by Shangri-La from Janet F.
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1 liked this review

Whang Y. N. S.
8.5
/ 10
26 Mar 2022
It was a nice stay in the heart of orchard. Room size is good and staff (and Jeno the robot) is so friendly!
Review photo of JEN Singapore Orchardgateway by Shangri-La from Samantha W.
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Review photo of JEN Singapore Orchardgateway by Shangri-La 3 from Samantha W.

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Nima J.
This is a private profile
Staycation
5.8
/ 10
01 Sep 2022
In short: do NOT recommend the hotel as it is not “Shangri-La” service standard at all. If you decided for it, do not choose because of “by Shangri-La” part as you may get extremely disappointed. Positive: Location is great just on top of MRT and shopping mall, which is especially suitable for tourists. Room on corners (Perhaps such as rooms ending with 12) toward Orchard road have a nice and unique view. The reception staff are kind and helpful and also allowed early check-in, and arranged for a chocolate gift anniversary (which I am thankful for). Swimming pool is very nice, with warm temperature, jacuzzi, nice view, and even tubes and lifeguard. Breakfast spread and quality is good. Negative: Hotel seem to be short of staff. Room in the first few hours had a moist smell, which feels like the hotel is already a bit old. There is no special feeling about being in Club room except the view of lounge [this is by far the worst and emotionless club lounge we ever been]. In the JEN lounge there is no greetings or welcoming, no one serves drinks, tables are not cleaned before evening session, and even food items refill quite slowly (although some staff were polite to help). Some staff are young and unprofessional, and at times offensive. At the breakfast there is a special child who keep shouting at restaurant and also at lobby lift for an hour, which had scared and surprised many including us; However, there were no mitigation step taken from the restaurant manager, Daniel. We sat just next to that family [with the guidance of him without being told about the condition, instead he brought an irrelevant reason “near window is cold in rainy day”]. This had completely ruined the breakfast morning peace and taste. However, upon talking to Daniel, he was polite and willing to improve, although did not do any follow up as he promised himself. The unforgivable negative experience happened in lounge (where we are supposed to feel premium and exclusive) with the day shift staff Jing Hao. He is constantly watching others to see when they come to table, what they take and what they eat, which makes us very unease. This gets worse and extremely offensive when he intentionally push or place the “please do not bring utensils/cutleries sign” to my partner only when we go to take drinks (not once, but, twice!). First of all, this is very weird that a esteemed hotel under “Shangri-la” has such sign in club lounge (the most premium type, which I assume they do not need to take utensils/cutleries!), and I cannot digest JEN hotel have a staff who offend/unease guests for its most premium types of rooms. In conclusion, the service is not at all “Shangri-La” standard, hence, do not expect anything from the hotel. The F&B and Lounge is more like “Grab and Go and Eat” without any other service. The hotel can be good only for tourists mainly due to location and view. For staycations and club, it was just a bad memory, thus, AVOID here. There are many more better places including Shangri-La Orchard per se, which at least “they will care about you”.
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Review photo of JEN Singapore Orchardgateway by Shangri-La from Nima J.
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Review photo of JEN Singapore Orchardgateway by Shangri-La 5 from Nima J.
Review photo of JEN Singapore Orchardgateway by Shangri-La 6 from Nima J.
Review photo of JEN Singapore Orchardgateway by Shangri-La 7 from Nima J.
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2 liked this review

Andyva Y. Y.
Holiday
9.4
/ 10
28 Feb 2023
Definition of 10/10 in downtown Singapore! Even though I only stayed one night at this hotel, the experience was truly memorable! Starting from a friendly and solutive receptionist, to really cool facilities! From the hotel lobby you can go directly to the mall and the MRT station, on the same floor as the lobby there is an open garden which is really cool! On the rooftop there is a swimming pool with a 10/10 view! Even though the price is quite expensive, I guarantee you will be satisfied staying here!
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Review photo of JEN Singapore Orchardgateway by Shangri-La from Andyva Y. Y.
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Selvy M.
8.5
/ 10
10 Dec 2023
Review photo of JEN Singapore Orchardgateway by Shangri-La from Selvy M. S.

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Exterior 4 JEN Singapore Orchardgateway by Shangri-La

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.