Cape Diamond Boutique Hotel

The staff , Shady receptionist lady and Carl the maintenance gentleman are extremely helpful, nice, kind and friendly people . Well done also the manager in the morning is very understanding I do not her name . The night person who sings rappers is great entertainment. Staff in general very helpful. Well done . My room was great .

The WORST experience EVER! This is a ROACH motel and I would NOT recommend this place to my worst enemy. Upon our arrival, we were greeted warmly and assigned a room. There was long hair in the shower and the shower was wet, as if someone had just used it. The bathroom was dirty. I asked if someone had just checked out and was told no. We were then "upgraded" to another room which had a larger bed. The shower was not well put together or designed, as the door was in the middle with large gaps, so water began to flood the bathroom when I showered. We had to call the front desk to show them and the gentleman brought extra towels to mop it up, but couldn't move us because the hotel was full. It was also loud and noisy outside and you could hear everything because of the thin windows. I got up in the middle of the night to use the restroom only to find ROACHES CRAWLING ALL OVER! There were roaches in the shower, the bathroom, on the fridge, walls, EVERYWHERE! I had never seen so many roaches! I was freaked out! I could not go back to sleep. As soon as daylight hit, I contacted Hotels.com, booked another hotel, we shook out our luggage and clothes then checked out. I tried to speak with the manager, but was told he was away. I called several times during the week, but each time he avoided my calls. He refused to refund my money for the 7-night stay. This place is unacceptable and so is their management. It should be condemned and management should be fired! GROSS!

Great central location so it is a bit noisy but all good. Great staff. Good price.

I would have rated this hotel much higher if I had gotten the room I paid for. I paid for a Royal Room and that is NOT what I got. Very disappointed. I left a note for the manager when I left but so far no luck on getting the difference in money back. Never heard from manager. Otherwise the hotel is fine. The guy running the rooftop area was great. Don’t order the sushi though. They get it from down the street and it is not good. I would have rated this place higher if I had gotten the room I paid for.

There was nothing Royal about the room i had in spite of paying for one. Odour from the drains wafts into the rooms.

Postive Staff lovely Location good handy for the red bus office Negative Very tired Not that clean Had to keep asking for towels Safe wasnt working properly Room small Wouldn't stay again or recommend

Was able to drop my bags off before check in and the staff were really lovely and helpful. I felt safe at all times and all my questions were answered. The room was very spacious and water was replenished on a daily basis.

Poor space utilization in oddly shaped room, terrible layout in tiny bathroom. Practically no storage, good location, wonderful staff.

I booked a high-end room. When I got to the hotel they put me in a basic room. They told me Expedia made an error and double booked the room and someone was already in my room. After multiple chats with Expedia nothing could be done. The hotel refused to honor a partial refund for the room I never received. I'm more upset with Expedia as I paid them and expected them to provide support.

Great location. Great breakfast. Great people. Shakira and Shady really care about the hotel as it was their own. Very fast and genuine service. Also, don't forget to check out the roof top bar. Sam provides excellent 5 star service.

This is my second time! The staffs are very nice and accommodating

The staff were lovely and it was ok for the price but can get very noisy at night.

Good place to stay. Kind of small though

Absolutely beautiful, clean safe and affordable

The staff were awesome.

Very nice and helpfull staff, convininet location, avaiable breakfest, value for money Recommended

The hotel was amazing. I had a good stay and everything surrounding is easily accessible. The Hotel Rooftop is Amazing! However Expedia needs to communicate the booking to the hotel quicker as I arrived and they had no knowledge of my fully paid booking. Only after really searching did the hotel find it. It really dampened my arrival spirits but otherwise all was well.

Generally speaking OK Staff really friendly at the reception Close to supermarkets and restaurants Close to market Bed quality was ok 5min car to victoria harbour Fresh bottles of water given on daily basis Wifi was ok Points needing improvement: Bedsheets not changed on regular basis. Breakfast minimalist - not the freshest croissants, hot food limited choice AC didnt work No international channels on TV + remotes system complicated

We are group of 8, family and friends. We have booked this hotel for 6 nights before our cruise and than one day after the cruise Fantastic helpful staff , nice and tasty breakfasts, located close to main road, located in the centre of the city Overall good value for money. Recommend!

Amazing