InterContinental Table Bay Cape Town by IHG

The location is good as it is directly linked to the mall. The overall service is average in all areas except the restaurant! You will get angry at the early morning during queuing up for the breakfast buffet. The receptionists (one tall & thin and the other is a bit fat) of the restaurant are always in very bad temper and not polite. We have stayed here for 6 days and observed that they have made all different countries guests get angry before settling down the table. I think they are not enjoying their job but please don't transfer their temper to the guests who are enjoying the vacations and we are not their criminals! Please provide a customer service training to them as this is a five star hotel.

We have great time here. Location is perfect.

The room is comfy and everything is good. But in the last night of stay, after I went breakfast in the hotel, money inside my purse which left in bed was stolen. The security manager said they will investigate, however they didn't follow up after I checked out. It was really unacceptable and disappointed while I was paying over USD300 per night to stay in a 5-star hotel.

Great place to stay but apparently closing soon for renovations.

Front desk staff excellent

Best location in V&A close to everything. A bit tired but very nice. This is the place anless you want to pay much more for the ultra luxury places. Recommended.

Hotel tradicional , muito bem localizado e com um excelente café da manhã

The hotel is excellent but it needs to be renovated soon

Excelente hotel com funcionários amáveis e uma localização perfeita. Tomar o café da manhã com uma vista linda da Table Mountain não tem preço! Recomendo demais!!

Lovely!

Very convenient. Best shopping experience and multiple dinning options around the area.

Bed,bath and complementary breakfast were outstanding

Great breakfast included

This is the no 1 location in Capetown. Close to everything and a 5 star hotel with immaculate service! No question as to why all celebrities, athletes and top leaders come to stay here. It is simply the best option!

The service and staff were wonderful. The hotel was beautiful. Breakfast was exceptional. We loved our view of the mountains and the water.

My husband and I recently stayed at The Bay Hotel, choosing this property to celebrate our anniversary and enjoy a relaxing end to our 21-day trip in South Africa. Unfortunately, our experience fell short of the expectations we had. Firstly, we noted ongoing construction around the hotel during our stay, which made it difficult to enjoy your outdoor areas and impacted our overall relaxation, especially during breakfast when the noise was particularly disruptive. Had we known about the construction, we might have planned differently. Additionally, upon checking in, we were surprised by the lack of acknowledgment of our anniversary, despite including a note about this in our booking. A warm welcome, or even a small acknowledgment, would have added a meaningful touch, especially for such a special occasion. Lastly, the cleanliness of our room did not meet expectations; specifically, we found hair in the bathroom, which was quite unpleasant. For a hotel of this caliber, attention to detail in cleanliness is essential, especially considering the premium pricing. While we appreciate the efforts of your staff, these issues detracted from our experience, and we wanted to share this feedback in hopes that it might be helpful for future guests.

Beautiful hotel in a great location on Table Bay easy walking distance to shops, restaurants and attractions. Most amazing and delicious breakfast buffet. The staff are professional and friendly.

Unfortunately the hotel relies solely on the location of the hotel and not the service It took 3 times( more than 16 hours) for the reception /maintenance to send someone to check the shower drain in the room and no apologies or follow up was done. I was never asked at the front desk if I needed anything or when checking out how was my stay. This hotel was very overpriced for its lack of service

Beautiful property, 10 min walk from stores and waterfront restaurants. Staff was friendly but could’ve provided a bit more attentive service regarding email communications.

Service was not the best! Spa was very poor. Booked a treatment. They were not ready and unable to do what was booked!