AluaSoul Costa Adeje

Beautiful modern, clean hotel. Very friendly staff. Good choices for food. Only criticism is the hotel policy say that don’t allow people to save sunbeds, however lots of guests save beds very early leaving little or no choice later.

Lovely place, however there were many issues dealing with the front desk staff. They were lacking in knowledge of the property and handling the needs of the guests. Our room Wifi issues were met with excuses and "just go to the lounge". They said we could book the a la carte restaurant as part of our package, but it had been closed for some time. The maintenance , bar and especially the buffet staff were exceptional! The adults only serve-yourself lounge was a great place to hangout. The shows and bingo were entertaining.

Location excellent, staff lovely. Shutting down for refurb so pool was a little dirty but the rooms were spotless. Can’t wait to go back after refurb. Food was awful but I like to eat out drinks on AI were fab

I stayed on b&b basis, so the generic breakfast buffet you’d get anywhere (no gluten free options). The gym doesn’t open until 11am; most holidaymakers would want to get their session in first thing and then enjoy their day. Reception was very understaffed and queues built up quickly.

Really good after some confusion in booking in

Very pleasant and convenient

I stayed here all inclusive and the hotel was lovely, decent food and the alcohol drink was proper brand San Miguel on Draught and Absolute Vodka, Jack Daniels, Barcardi all included.

Not worth the price, rather noisy and no facilities at all in the room…. Fine if you are all inclusive, but not when you are relying on having a kettle at least…. Doors slamming and furniture being moved around before 8am meant it wasn’t easy to sleep….

Normally stay at either Fanabe, jacaranda , playaolid or the gf Isabel Chose this hotel for a change the decision was price driven. Lovely layout of hotel Good size room clean with excellent shower Nice pool area with lots of sun beds We were all inclusive good choice of food and good variety. We ate in most days which is unusual for us Staff lovely and wine was dispensed by the bottle as opposed to draft which you often find when going all inc If I had one issue I would say the Wi-Fi wasn’t the best at my side of the hotel . Hotel closing for a refurbishment. I wouldn’t have known this as the hotel was in good condition We would definitely go back.

This was our second stay at la nina this time staying half board, we couldnt fault it,plenty of choice,food was hot and tasty. Staff work very hard and are really friendly. Another lovely stay.

Nothing is too much trouble for the staff at La Niña. From the excellent restaurant staff, cleaners, reception, bar, spa and pool, absolutely everyone were amazing. Got to say a special thank you to the chef who sorted out my gluten free bread everyday, it was much appreciated. It’s already an impressive hotel so cannot wait to see it when it’s all been refurbished.

Excellent stay at La Niña. Lovely friendly staff who couldn’t do enough to make stay enjoyable. Great food, fabulous choice at breakfast and dinner. Thank you for making our stay a good one 😃

Really enjoyed our week at the be live Nina. Staff were lovely, friendly and helpful. We were only bed and breakfast but the food was nicely cooked and there was plenty. More drinks machines would be useful. The room was clean and comfortable. We didn’t use the balcony as it was mostly shaded. Bath looked old and was marked but everything functioned well. There were areas of the hotel and in the rooms that could do with a refurb but on the whole it’s a very nice hotel.

The place felt a bit grimy, one thing that stuck out was they leave the reception doors open from the pool and sometimes onto the main road which lets in the smell of smoke, not great. Also over looking our balcony seemed to be a place people from above could throw out cigarettes and on one occasion a door lock casing, landing directly onto us. That said it’s a holiday on a budget.

Rooms basic. No tea coffee or kettle in room had to pay for it.

Really dated hotel now. Went with my family and had 2 more rooms, all the bathrooms had mould around the sealant and fittings. Resident cockroach living behind the bath panel. Pool area seating and beds are dirty and the bed covers nearly touch the floor when you lie on them. Reception lady was rude. This hotel should be 3 star and no more, all inclusive food in the restaurant was okay though. Heard there’s a 3 month refurb in the new year.

Very good would stay here again ,,food was good lots of choice .

Been here 10 days the hotel was having major works taking place for at least 6 days which was very loud and ment reduced access to pool area. Work continued 8-2pm daily. Hotel spa and hot tub was cold and 1 of the saunas where not working. A lot of the sunbeds around the pool where broken

I cannot say too much as i am still staying here. The staff , receptionist are very rude , especially the lady named NUNE , she frightenight my wife with her awful nature , my wife would not go to the reception again after speaking with her . She only asked to see if we could upgrade ! The reason being is that the room we stayed in was awful and full of mould , pictures to prove this . Also due to mobility issues we asked if we could bring in a scooter, yet again we was turned away with a awful attitude by the reception, being told that the manager mrs Hernandez had now set a rule stating that residents can no longer plug in the scooters ! We actually lost 105 euros as we had already paid for 1 the previous day and therefore had to stay within the hotel due to my wifes disabilities and pay for drinks and food throughout as we are only b&b . It has been a awful stay due to the mobility issue's we faced. We sent several email's to mrs Hernandez throughtout our stay , also many emails through to the official webmail yet with no reply . "Emails to prove this " If any person needs further info i am willing to send pics to prove the trauma we have been through . Please think twice before staying in this hotel unless You like to be intimidated, humiliated or like sraying in squalor.

We stayed for 8 nights on the first night we noticed that the toilet in the bedroom water was continued to trickle after flush. When we returned after are first full day for toilet, I’ve got worse so before going out on 3 morning we reported the toilet fault to reception. We reported the same fault on three more occasions but it just got worse in the end we just keep the toilet door closed. I do think this was totally unacceptable in the hotel.