IntercityHotel Zurich Airport

Had high hopes for this property based on reviews. The horrible experience started at the airport. We had called them & they told us where the airport shuffle pickup was. We went, it was raining & cold. Airport sign said there was pickup always at 20 and then again at the 50 minutes of the hour. Well, we waited a whole hour + to get picked up. So many shuttles came by & we asked each driver if they knew where intercity shuttle was & they would say “it’s next” “in 10 minutes” but it never was. We called the hotel several times to a very rude front desk man who didn’t seem concerned & even gas lit us that we were in the wrong pickup spot. Once the shuttle came, the shuttle couldn’t even take the whole group bc so many people were waiting & there were only limited spots. The shuttle ride is also nauseating & poor driving skills by the driver. So we get to the hotel nauseous & around 9:30, hungry, & the front desk staff never apologized for the inconvenience. We did get a free drink voucher at the restaurant.We went up to our room & our shower has a 3 foot curtain covering the transparent wall that would have let your roommate see you in your entirety during the shower. We saw another room that was open w/ the cleaning woman inside of it with a curtain. We told the front desk about this & they didn’t believe us. They said there are none. They switched our rooms but were most concerned if “they could still sell” the room. No apology. Also 6 am vacuuming woke us up.

This was a great over night stay for our early morning flight! The shuttle service was convenient.

The hotel is close to the airport and also a 15

A little far from train.

The shower was broken. we had to pay for parking even though we paid to stay at the hotel. Everything else was great!

Nice room with excellent shower

Airport shuttle was convenient. Room is fine. Breakfast and suiting area is good.

This is purely an airport hotel. It was clean. The people were not friendly. The hotel restaurant is incredibly expensive even for Switzerland. Food choices pretty bad. There’s a Migros across the street, but you have to practically kill yourself to get across the construction. I can’t believe they have the audacity to make you pay 8 Fr to get a lift back to the airport. The gym has two bikes, one elliptical one bad treadmill, and weight machine that doesn’t work. It’s fine. It’s an airport hotel. Wasn’t expensive. You get what you pay for.

Although I was critically ill and had a doctors letter saying that I had a communicable disease and I was medically unable to travel and I notified this hotel well in advance of my scheduled arrival that I had no choice but to cancel my trip, this greedy hotel refused to reimburse my $200. This was the only hotel that refused to do so. They said that it was a cancellation penalty. I am 89 years old and have a limited budget so this was a hardship for me. I would never make the mistake of booking this hotel again nor would I ever ever recommend it to any of my friends.

Good shuttle service . Convenient for the airport.

The staff was very helpful and the hotel itself was lovely. The room was clean, spacious, and the AC was wonderful. It's right next to the airport so not walkable to a lot of things but there are a few fast food and grocery stores right next door.

Did not like the following: No coffee in the room. It was not replenished. The room was cold and there was no thermostat to adjust the temperature. There was an empty box of KLEENEX tissues. The room was not cleaned daily nor the bed not made. It was not worth the money and I would NOT RECOMMEND INTERCITY HOTEL TO ANYONE.

One free (limited choice) beverage per person per stay. Surrounding are having construction which can cause traffic. Hotel is not far away from city center but traffic is terrible and street navigation is not easy even with GPS.

Very good location, close to the airport and train station. Very helpful and friendly staff.

The breakfast was not so good, I miss some stuffs and the variety in sheet pastry and also cheese. The cost is CFH 20, a little high for the quality of the goods.

On day one staff knocked on our door 3 different times despite the do not disturb sign on our door to ask if our room needed cleaning and all 3 times we said NO. The 4th time we still said no and they came in to clean anyways while I was laying on the bed in my underwear. The walls are paper thin and you hear everything. The room sounds like it’s going to shake apart whenever someone walks in the hall or closes their door. Stay anywhere else if you want sleep

They state free airport shuttle, but that is only from the airport to the hotel. You have to pay for the return trip. Also, they did not give us our VIP perks. Otherwise the hotel was good. Clean and comfortable. Staff was friendly.

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No room service, the phone was not working. Also the food options in the breakfast was very limited. Room size was extremely small and cleaning was not up to the mark

Helpful staff. Clean comfortable room perfect for a short stay before a flight. Decent bar and restaurant.