Best Western Plus Nashville Airport Hotel

Very Nice & Quiet

Great location, quiet hotel, comfortable beds and good layout. Perfect for a drop in before a flights. The bathroom felt dirty, the tub backed up with each shower and the swimming pool was gross.

I chose this hotel because I had a shuttle. You would think that the shuttle wick get you there before your flight and be available for all flights.

Excellent

Clean. Fair price

Pool was awesome

The staff were friendly and helpful. My granddaughter loved the pool. The beds were very comfortable. In need of new pillows though.

Quick one night stay! Very pleased with the hotel! I would stay there again.

All good

This is an excellent hotel, very comfortable and clean. The breakfasts have a lot of options, and the staff is very friendly. It is easy to find by car, and airport transportation is a plus.

Good stay

Excellent quality and easy access to the airport.

No extra blankets in the room

Friendly staff, nice clean room.

The staff was excellent made u feel like u were hom

I like everything

Great stay

Fire alarm in our room started going off after 5 am. I didnt realize the noise was inside our room at first as I sleep with earplugs. After several times and my family being awakened I went to ask for assistance. The rude man working at the counter accused me of lying about the time it started going off, saying if it had been going off at 5 I wouldn’t have waited to come to desk til 605. He claimed housekeeping would have fixed it at 5 but now I had to wait a half hour. He continued to smirk and insinuate I was lying. I had said 5 something, not 5 on the dot. Regardless, compassion would have went a long way. Nobody came to fix this til 755 am. More than 2 and a half hours later. My entire family was tired and had headaches due to getting woken up several hours before we needed to be up and no solution from the hotel. Reached out to several diff employees requesting to speak to the manager. They told me he’d be in at 8 am, then 10 am, and when we left at 1030 he still wasn’t in. Messaged him and contacted hotels.com and manager refused to reach out to me and offer any apology or response. The rude man who works overnight should not work in customer service. He is the worst customer service I’ve encountered in my life. I have a video I will send the BBB regarding this.

Great

I was gone to an event and I took an Uber and when I came back, the hotel had towed my car to the side so that they could paint the parking lot that I was parked in. I never gave them permission to do this. The front desk also did not know how to connect the Wi-Fi to the TV. They were also painting the pool during my stay so I could not get in.