Best Western Village Inn

Very nice staff. Friendly and helpful. Thank you.

The first interaction from the get-go was disappointing as we were not greeted with the usual, happy and warm front desk staff. However, this is the least of it. We get checked into our room and all 3 of the rooms that we had booked as we are traveling with a large group are in unacceptable conditions. As we walked into our room we were immediately greeted with an extremely unpleasant urine smell. Given that these rooms have carpets and allow pets, you can imagine how many accidents must have occurred here and how many times this smell was ignored by your cleaning staff. Next, as we are walking toward the middle of the room we notice an array of things that are up to 0 standard. The walls are smudged with dirt, the floors have black hair laying all over it, the mattresses are also smudged with black dirt, the pillows are missing pillowcases, the shower has clumps of hair laying in it, the nightstands are sticky, the mirrors have handprints on them, the sinks are dirty, the doors are all stained, the toilet paper holders are falling off each time you use them, the bed frames have half an inch of dust on them, the chairs are all stained, and the list could go on.

Conveniently located

Quiet motel.

Very nice hotel and staff is awesome!

This was our second visit, very convenient to restaurants and buses or Ubers.

Loved my experience in this hotel! Congratulations!

Lack of towels, property old. Shower curtain didn’t fit . Pool area was ok, didn’t experience the breakfast

Good

It was ok given the area it was in

It was alright very loud guests at Kate night hours yelling. Coffee is great and the front hotel rooms are way better than the rear of the property. I dint suggest staying in the back nuildings. Breakfast is hands down the best I've had recently anywhere here in Fresno CA.

Wonderful place to stay

Room was excellent, clean, and smelled cleaned

The A/C could never cool the room. Room wasn’t hot just not as cool as we would like to sleep. Mattress clearly needed to be replaced. Was sagging in the middle and not comfortable. Towels were good but not replaced on our last day, which wasn’t noticed until the next morning when we showered. We shared one towel. The shower was stiff to operate. Had to pull on it pretty hard to turn on the water. Water pressure was good and shower head had good pattern. The hall always had the smell of pot smoke. Very sweet distinctive smell. In fact on the morning we left there was a joint left burning on the trash can outside. The breakfast was good. Area was clean and attendant stayed on top of everything. This was probably the best part of the stay. Can’t say I would recommend anyone staying here. Owners could do much better.

Employees were friendly and professional. Room had recently been renovated with new paint and floors. Bed was comfortable, I had no trouble sleeping. The room was clean except for a few dead roaches on the floor, but at least they were dead. There was a full breakfast, but I thought the scrambled eggs were a bit undercooked. Seating was limited, so i suggest getting there earlier rather than later. Overall, it got the job done, though I'm not sure I'd stay there again.

The property was old, dirty, snell terrible. I never stay here again.

Location easy to find. Room was clean and comfortable.

Disgusting

We were visiting family in Fresno for the first time. They were actually worried about the hotel's location, but we were fine. We were hardly there, and it was convenient and affordable. The breakfast was okay, but some slip ups...sausage gravy too watery and undercooked potatoes, but there were tons of other options and lots of seating.

A good hotel