Candlewood Suites AUGUSTA

They were very welcoming and helpful

just an average hotel with nothing special about it, typical cheap hotel. The young lady that checked me out was phenomenal and very friendly.

Everything was great the staff was very helpful and very nice the room was clean

It was a nice stay, quite, free laundry, Wi-Fi, cable, nice grilling area out back as we as a dog area to walk your animals (yes pets allowed) there was also a full kitchen area which I thought was the best.

Simple, clean, and quiet place to stay. No complaints.

Checked in at 1715 went up to see my room and then left to go see my son on base and returned at 2015. Took the car with my belongings up to room got inside and immediately went to the restroom with the door open. Looked out into room and saw a bag that did not belong to me with clothes in it on the floor. I hurried up and shut the bathroom door Wash my hands slowly open the door to see if anybody was in the room. No one was there, but the bed had been slept in and somebody’s hair was in the sink so I tried to call the front desk and the phone didn’t work. I looked up the number on my phone and called down and talked to the clerk, and she said the room was registered to me and she didn’t know how anybody else got in there , so she asked if I wanted another room I said yes and she gave me a room on the third floor all the way at the end of the hall and when I get in that room, the privacy blind is hanging by one hook and it’s broke and I called to the clerk, and she came up to check and see if she could fix it and there was a man standing in the hall just staring into the room. When I went back downstairs, a man at the front had made a comment to me about how he could “feel better“ and then another one approached me laundry room. I felt very uncomfortable. I went to the front desk and told the clerk, I didn’t want to stay there that I was afraid. She said Hotels.com would have to give my money back. The owner was an agreement , I left and got a room on base. I want a refund.

Staff is amazing

Planned on staying for a few weeks but hotel rudely told us we couldn’t extend although we had a leak with our ac and carpet had a wet spot and room wouldn’t have been able to rent after speaking with hotel staff informing them that we were extending and would stay in the room and they didn’t have to comp us but they made us check out due to over bookings and not enough vacancy for an in town event even though we had previously informed them that we would need to be staying for 7-10 days and being assured it was ok. On the day we checked out we were told management would help figure out something and if not we would be comped points through their rewards program and never received any

the only problem i had was the air conditioner went out.

Everything about my stay was amazing including the staff. The facility is kept very well, didn’t hear any noise from other guests or staff.

The stay could have been marvelous but it wasn't I was really good in this process and I acted in a way of manner that I should acted and handle the situation it was very very hot in the room I never did say anything it was an air conditioner in the living room but it was no air conditioning a bedroom which that was fine if the bedroom was stay cool so I thought maybe that it was just cuz it was so hot outside that that's probably why it wasn't cooling down at the time I waited until 11:00 to see that it's not going to cool down and it's going to stay hot in that room so I notified front desk the girl at the front desk was amazing she was very alert about my situation she wouldn't check the other rooms to see if it was cooler and I end up getting another room well the other room wasn't cooler either them hotel might want to get a little small unit put in those rooms cuz it's extremely hot in there very uncomfortable for you to sleep you can't even sleep in the bed other than that I can say it was great but it was a miserable Stay cuz it was hot only only cuz it was hot I'm really good and I never complain about anything but I would like somebody take this in the manner of doing something special for my hot stay due to this I had to stay in the living room the whole time and I could not sleep in the bed like normal people do at night time

Room smelled awful. Tv didnt work. Front desk put me in another room. In that room the door card key needed batteries replaced. The lamp didnt work. And also smelled awful.

The was comfortable but it could use some renovations.

Nice accommodations

Okay for one night. 64. For Hotel 75.00 for our pet...really ???

Friendly receptionist. Very welcoming. Comfortable environment.

The only thing I didn’t like about was they don’t have a pool and my kids love the pool.

Elevator was broken & hotel very dated… Staff was extremely friendly which was a plus

The service and cleanliness were very good, the only negative thing about our stay was that we were on the 2nd floor and the elevator was out of service the whole time. Having said that, I work in the maintenance field and understand that sometimes the time it takes to have repairs done can be out of your control.

I wasn’t satisfied with my room. It was hot in the bedroom and cold everywhere else. The TV in the bedroom didn’t have any sound to it. I called the front desk and a lady told me she would come check it. She said to give her 5 minutes, she never showed up! I asked for a room with two beds. I booked my room on line, I clicked on a room with two beds. When I checked in I was told that they don’t have rooms with two beds. I didn’t believe that!!!! So I got a room with a let out bed and a bed. My room cost $118 per night and the was no BREAKFAST! I was very disappointed with the service we had to make up the bed we pulled out! I promise I won’t bother you guys again and I’m going to warn my friends to steer clear!!