Candlewood Suites CHAMPAIGN-URBANA UNIV AREA by IHG

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Candlewood is in a nice location of Champaign. Everything is easily accessible either by foot or car. The one thing we did not enjoy was the bed itself. Very uncomfortable, it just seemed like an old mattress and we could feel the springs. The frame was loose and made a lot of noise.

We had a very pleasant evening and morning at the Candlewood. Exactly what we needed: microwave to heat up dinner and coffee in the morning in the room. Countertops were nice in bathroom and kitchenette, big refrigerator and dishwasher. Better than average some cotton sheets! Staff very friendly and heloful.

It was nice quiet and clean and customer service was great.

It was clean staff was very helpful.

Arrived at the property only to find out that the rooms we reserved months prior were not the rooms we got. We reserved two rooms with 2 queen beds in each room. They changed our rooms to a single king bed without notifying us. We went back to the front desk to notifying them of the situation. The front desk staff member called the manager who insisted she called us - she did not - then went on to make excuses about air conditioners being out in some of the rooms - again not my problem. The manager was very rude. At one point I had to give the phone back to the front desk staff member because the manager was being so disrespectful and rude I wasn’t willing to talk to her. Finally we did find a resolution that wasn’t great but would have to do. If the mistake was the hotels they should not lie and make excuses. They should have apologized immediately and tried to do whatever they could to make it right. Not a happy customer!

Very nice stay….clean, quiet, spacious!

We used to stay there all the time while traveling. I made reservations way a head of time and canceled 3 WEEKS EARLY AND I WAS CHARGED DCERY PENNY FOR THE ROOM. When I made the reservations it said it was fully refundable and that was a misrepresentation. I will NEVER stay there again

It was close to the highway with plenty of restaurants and stores close by for a quick breakfast. Clean & quiet.

Just great

Great place, clean, & quiet. Only complaint I have is the mattress is awful. It was firm in some places, extremely soft around edges. Time for new ones! But all in all, it is a good place to stay.

No frills hotel. Toilet seat needs to be replaced. No continental breakfast. Just coffee.

Very good experience I would stay here again

Staff was very friendly and accommodating! Check in was a breeze and everything went smoothly considering it was Moms Weekend at the college and they were completely booked.

The room was better than expected. Nice staff.

Thank you Dereck and Shane and Dorcas you were great friendly. I stayed here for 8 days for a travelling job and I enjoyed everyday being in there the place was clean and more importantly the staffs are nice and friendly which makes all the difference in the world being far away from home so that helps a lot.

Excellent hotel. Very comfortable and full-sized refrigerator was super benefit.

Very clean with nice people managing. Hotel needs improvement like an ice machine that works. Hotel staff buy ice and give it to guests, but they do this on their own to make guests happy. Should get more support from IHG.

Check in was a little slow employees seamed to be sick and was coughing an didnt speak very good English and was hard to understand. Praying i dont fet sick from dealing with her at check in.