Candlewood Suites FLOWOOD by IHG

The hotel needs lots of upgrading !

The property is older and cleanliness was not their strong suit. Brdtt was Absolutely Amazing!

excellent staff friendly

Nice hotel

The staff was very hospitable and accommodating!

I was parking my car a man backed a work truck across sidewalk right in front of me. He reaked of weed. There were alot of men hanging around the back of the building. I did not feel safe at all. I had someone come stay with me so I would not be alone. The snack bar was pathetic to say the least. I had to be moved from original room because a/c did not work properly. TV did not work either. I was very disappointed. I always thought it looked nice enough from street. Staff was nice.

Besides the bathroom door didn’t lock, & we booked a king size bed/suite only to find out after we checked in that it wasn’t available. Due to someone not checking out in time. So we had to get a queen size bed/suite. Other than that the hotel was clean, & friendly staff. Many food restaurants & stores are close by. :)

Very quiet

Love the new renovations

Pulling up to property we noticed mold on outside of the building coming from AC units, but thought maybe it was cleaner inside. It was not. While the check in process was speedy and the desk clerk was friendly, that was the only good thing. There was dog hair all over, in the hallway as well as all over the room floor, curtains, etc. Took my shoes off and my socks were covered in pet hair. It may be my bad for not checking pet policy, but I have allergies and it was horrible the smell and hair all over. Worse than the dog hair was the stench of dog pee in the room. There were several dusty surfaces as if most of the room (barhroom sink, dresser drawers, tv area) was not cleaned, appearing as if only sheets and towels were changed between guests. It is a suite so there was a stove top that had burned food caked in the burners. There were dogs barking all night long and it smelled like there were marijuana plants growing in the room next to us the smell of smoke was so strong. There was a ring of grim in the bathtub, again, as if the rooms are not actually cleaned. Worst part was when I went to pull the shower curtain back and a dried, crusty, used wash cloth fell from the rod. At that moment we canceled our stay to relocate to another MUCH nicer hotel in the area. we chose a hotel in Flowood assuming it had to be nicer than Jackson proper, this was not the case. I wont stay at another Candelwood and this may be the end of all IHG hotels for me.

need updating

S

Very decent

Overall it was a great relaxing stay.

Very nice manager and room was spacious & clean.

The major positive for both my wife and I was the staff and management was kind as well as professional. with us as well as with each other.

The staff was great but renovation is really needed.

My overall stay was great. The carpet in the room was not good for my allergies.

I rented 2 rooms & the one my son's family checked into, smelled, they told the manager & he said they've been having trouble with mold & moved them to another room, that room's toilet was plugged up, so he gave them a 3rd room. We feel that we should get a credit back on at least half of the cost, for what we went through.

The young man at the front desk was amazing. He went above and beyond to make sure we were comfortable