Candlewood Suites HARRISBURG - HERSHEY by IHG

The morning and afternoon staff were amazing. The only issue was our door lock was broken. Maintenance originally fixed it and it worked for about an hour . We left the hotel for a concert and upon our return it was broken. The first proposed solution was a new room but we would be unable to access our stuff till morning . This was not acceptable because we had medication and other belongs we needed to access . So we waited for over two hours in the lobby for maintenance. Other than this hiccup the staff was helpful. The rooms were big and clean.

Elevator not working . No breakfast. Given wrong keys on checking in, so had to walk down and back up again to third-floor room since elevator not working.

Just don’t. We knew what we booked going in wasn’t super, super nice but we ended up having a nightmare stay. For starters, we got there an hour & 15 minutes after checkin & our rooms still weren’t ready so we were told to wait for another hour. It happens I know, but we had dinner reservations so that was inconvenient. Then we were told the elevator wasn’t working, my mom has MS & struggles with stairs so this was also not great. Again, it happens but the front desk was really rude when I asked if it was possible to get a lower floor for my mom, we ended up having to help my mom up 4 flights all weekend. We were told at the desk that we could come and get any towels we needed. They were super rude & argued with my mom about it when she went down to get more. The dishes were dirty & cracked. The sink wasn’t clean. Our toilet stopped working on the 2nd day. When they sent someone to fix it; it was the same guy that was taking pictures of my friend’s bottom when we were walking up the stairs 15 minutes earlier. Then our A/C stopped working the last night. I booked this hotel for the pool. I will say that their official website does say they don’t have a pool but I booked through here & it has only been updated since we left. I had called before I booked to see if the hot tub would be open & was told it opens on May 31st. When we complained to the desk they said that it had been closed since 2023. Then we found a camera in our room. Sketch. Don’t book.

So, i get there after driving 4 hours and start the check-in process, the front desk staff says "we dont have anything on the 1st or 2nd floor so youll be on the 3rd floor, and our elevator is broken." Not a game changer, im ok with that. I get my key, hike up 3 flights of stairs with all my stuff, open the door and there is someone still in the room. So now im irritated...back down the stairs with all my stuff, tell the front desk and shes very sorry and says oh we actually have you on the second floor cause they wanted to stay an extra night. I get my new key, head to my room open the door and the room is empty but has a strong wet dog smell. Clean but smells. Not a deal breaker. The room is decent size, has all the amenities you need but is in serious need of an overhaul, old furniture, bathtub had stains in it, the corners of the floor full of dirt, fridge had rust spots, just not as clean as you would expect a hotel to be. Im just saying, if you're gonna allow pets atleast have some kind of cleaning product to get rid of the smell for the next guest.

It’s old hotel the lobby has sofas that are cracked and peeling. The pool is not available. The elevator is also out of order and unknown when it’s going to be fixed. Room cleaning is only after 7 days and even that it’s not even guaranteed. The staff are friendly and location is great.

The hotel and staff were very nice, only issue was the room wasn't ready when I got there about 330-4 pm Friday after driving 5 hours, I was ready for a break. But there was a Walmart close by, so I went and grabbed what was needed for the weekend and came back an hour later and room was ready. The room itself was very clean and well kept, the Pool was closed off for construction going on that side, but was raining and nasty out anyway. Was a very good stay for the weekend.

Love the area, Room was accommodating,clean.. The only thing that I didn’t like was that thr carpet have a little bit of smell.. But still love the hotel &Room.. FIVE STAR.. Will definitely come back.. excellent

great

This is my go to place now. 2nd time we stayed there, and just like the last time, due to the facility and and awesome staff we will be there the next time in PA as well. Hopefully the pool is open next time. That was the only downfall.

My room had ants , staff was great and friendly.

Upon check-in i was excitedly greeted by the front desk, i think her name was Pam. It was a easy check in she gave me details abot the hotel laundry, amenities that were in the room, purchasing snacks or laundry detergent and parking. I was very pleased with our interaction and my stay.

Great place to stay!

Veey convenient to shopping

Love place to stay. Would definitely stay again

Easy to find.

Everyone was friendly and answered any questions we had.

Our room had a dirty kitchen floor and the area behind the bed had a heavy mold smell. But the staff was very kind and accommodating.

Everything about my stay was enjoyable. The only exception is the parking lot could be bigger with more handy cap parking.

Trucks were parking Takinv up many spaces

Bathroom in my room was dirty, beds were comfortable and clean. Condition overall of walls ceilings and hotel.. old and water damaged