Candlewood Suites ROGERS/BENTONVILLE by IHG

We had a two night stay due to being in town for a softball tournament. The room was clean and the air was cold-2 biggest things for us when we travel. Saturday night we heard

Paid for two beds, received one

C

Easy access hotel with nice amenities. Room was clean and hotel was secure. Will stay here again.

We always love staying at this Candlewood! We take lots of little mini trips to Rogers area because we live close, enjoy going to concerts and the local art scene. As usual, a pleasant stay! Nice clean room, extremely friendly staff.

Old, dirty property. Toilet didn’t flush. Notified the front desk and nobody ever came to look at it during our 3 night stay. Hot and cold taps were reversed on the shower. Property overall seemed to show a lack of maintenance and care. Common areas were filthy but room was halfway cleaned. I would not stay at this property again.

The phone in the room didn't work, the TV was too dark to see and the remote didn't have an option or settings to brighten the picture or adjust anything to help see the TV

Property impressions: Elevator was noisy, sounded like the door was scraping a chalkboard. Hallway smells of chlorine from pool or hot tub. Inside room: Toilet water was running constantly. For the money is not terrible. I stayed a single night.

The king size bed was so comfortable. The pillow was so nice and my head just melted in it. I loved swimming in the beautiful heated pool. The location was great. The ladies at the desk were all so nice and very helpful. They upgraded my room and I enjoyed it so much. I enjoyed the fruit in the morning. Everything was so clean in the room where I stayed. Yet they are pet friendly. The TV channels were a nice selection. The shower was great. The room was stocked with useful things. It was perfect and I would choose the again.

The place wasnt up to the IHG standards I usually experience Old, unkept, dingy and outdated.

The room smelled awful, the fridge kept making noises the entire night, and the toilet was clogged.

We really enjoyed our stay

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Nice room

Parking seems tight, worried about car doors hitting my vehicle

Loved it

Booked 2 rooms, have receipt and confirmation. Only 1 room in my name at hotel. Won't give me the other room despite seeing the receipt and confirmation of 2 rooms

The front desk gave us keys to a room that was already in use. Thankfully the people were not physically in the room. Then struggled to find us a clean unoccupied room. We also needed hangers, the closet was empty. We were told to go to dollar tree to buy some. Also we had 4 people & only had access to 3 chairs. (We asked, but no remedy was found) not sure we would choose to stay at this location again.

Everything was as expected. Generally clean, could use some upgrades but better than some others in the price range. Service was average, and amenities below average.

Safe, clean, friendly staff. Thank you.