Chena Hot Springs Resort

Was a good experience. Plenty of tourist activities and points of interest. Rooms a little outdated and tiny shower. Good restaurant for dinner and breakfast.

Room was okay. No elevator to 2nd floor. Service at restaurant slow.

It was nice, but dated.

Wish we could have spent 5 nights ( 1 was not enough) Highly recommend each and every amenity Restaurant was fabulous too

The only reason that I didn't give it zero stars was that the food was wonderful and delicious and the front desk staff and restaurant staff provided great customer service. I would avoid going to this area. It's a day trip for locals and didn't seem like a lot of people stayed overnight. Ice museum was not worth the tour. The hot springs didn't smell clean (not the sulfur from the springs). We stayed in one of the off buildings, which was outdated. The shower was either scalding or freezing. The room was OK clean. TV didn't work. The staff was great but the buildings need a complete overhaul.

Very nice stay. Staff was friendly and aways accommodating.

The room was like something out of a 1950s hotel except for the updated TV. Grounds were wonderful and Ice Museum Experience was interesting but seemed like being charged for everything even when staying. Picked an option that had indoor plumbing when most options seemed like it was an outhouse only. Pool Staff was wonderful while hotel and activities staff was just good. Would have been nice that while there was virtually nobody staying we could have had a room with a view instead of a view of the roof. Seems like some things could have been marked better - like distance of trails, clearly which way to Beaver Dam, giving indications as to how to do on site activities without finding out the hard way that the Activities Location that also had groceries and souveniers was about the place to start your visit.

I gave it 4’s because it’s a little rustic. A lot of cool things to do and see. Worthwhile to stop in for a couple of days if you are in the area.

The only restaurant is at the resort. If you don't get seating early for dinner you will have to wait for a while. The host was not very freindly.

Have been here many times but never stay the night. Very nice and cozy rooms.

The resort was ok for other individuals but for people with disabilities it was a nightmare. It’s not set up very good for disabilities people put on 2 floor no elevators or ramps

One thing i like about this resort is they have good choices of food and good service. Rooms are very small and noisy, hot spring pool was bit too hot but comfortable. Service at hot pool was poor. For first time user of this pool make sure you put all your belongings in to the locker before you close it this they will not explain it to you. Ice museum is good to experience.

We loved our week at Chena Hot Springs. The Northern lights put on a fabulous display. The hot springs and the pool were wonderful. The food at the restaurant was delicious. We were treated well by the staff. A quick dog sled ride was fun. Highly recommend this adventure in the remote resort.

the room is too old, maybe need renovation

Not ADA friendly. Poor WiFi, TV service. The hot springs was why we went. Probably will not stay in the resort again. One time experience. Not worth the money spent. The restaurant price are way high.

Loved the place! Great staff, a beautiful hot springs pool and the right place fot stunning aurora views during season

Amazing property and tours. Food was great. Utilization of geothermal energy and self-sufficiency is impressive. Staff was friendly and helpful for the most part- some much more than others. It could be a 5-star experience if ran a little more efficiently and if staffed/managed a little better. For example, there is no ability to get a drink from the bar without waiting, sometimes at great length, to be seated in the restaurant. There were many varieties of shirts offered for sale, but almost all were size small. Communication and organization is sometimes lacking regarding the tours. Some parts of the lodge got very hot. It seems like it is difficult to regulate the temperature. I had a great time there and am certainly glad I stayed. I would recommend to anyone and encourage to make full use of all the activities and tours. But not everyone should drive there as the roads can be hazardous, depending on the weather.

Great property, great food..hot springs are amazing

Great food and comfy rooms next to a Hot Springs with the ability to see the northern lights. What more could you want?

This was a great escape with loads of outdoor activities. However, there weren't enough food/dining options to keep up with demand. Best to dine at nonpeak hours if you want to eat in the restaurant. The staff really work hard so kudos to them.