Comfort Inn & Suites Sacramento - University Area

Checked in on 6/21 and front fldesk lady was very friendly and nice. No problems with the check in. Stay was good and decent for what we needed. We used the gym, pool, and hottub. Before turning in for the night I went to the front desk to request a late checkout for the following day and the front desk person asked for what time. I replied with 1pm and she said that was ok. She took my room # down and said she would submit it. I asked if it would be a charge if she replied no.Fast forward to the following morning and I get a knock at the door at 10:58am from house keeping. I informed her that we had a 1 PM check out and she asked if the front desk knew about it and I said yes I requested it last night with her approval. I soon get a call in my room from the front desk to tell me that I could not have a late check out at 1 PM unless I pay a $20. I told her that the front desk clerk the night before said I could have a 1 PM late check out and it would be no charge in her response was she’s new and doesn’t know, this is our policy. I told her that because an employee of the hotel said it was OK. Could I still have the 1 o’clock late check out for no charge and she said no. She wouldn’t even let me finish my question before saying no. So needless to say, I will never stay at another comfort Inn and suites from this point forward. She lost potential business for myself and my athletic teams that I coach coach over $20.

Was a quick stay but was very comfortable and staff was amazing and helpful. My kids also enjoyed their stay, will definetly stay here again when i'm in the area.

The beds were comfy, the room was clean, the staff friendly, and breakfast was a nice bonus.

Clean and look like newly remodeled.

Staff was super friendly was pretty clean, the hot tub and jacuzzi were kind of dirty with hair and chipping. A lot of unhoused people around the front.

Been there several years times. Speaks for itself

Parking was only thing not good. Tight spots for a full size truck

Checking in was fast, room big and clean.

Good place for a stop over. We didn't spend much time at the hotel, but it was a convenient locations as we were able to quickly get to mid town, but also head east. No frills, but a solid stay.

We got to the hotel and walked through a cloud of Marijuana smoke on our way through the parking lot. Got to a check in desk that had a “be back in 5-minutes and waited for about 10. The hallway smelled like curry. And the Air Conditioning unit sounded like it was about to fall off the wall when we got into our room. We went back to the front desk and checked out with refund, immediately. This place made me want to shower as soon as we got to our next hotel.

The service at the desk wasnt helpful,rude We didnt know about the new policy of deposit $200 not okay, the room wasnt clean I found trash by the beds, towels were dirty. Left in a hurry.

Two seperate rooms and separate a/cs and tv, large room, more space on both rooms. Did not like was I didn’t got my senior discount during my stay.

Good place to stay

The room was clean and nice (modern). The breakfast was great with lots of protein options. Location was great! I think they should supply ear plugs because you can hear road noise at night. The pool and hot tub were significantly smaller than I anticipated. Great value for the price.

Stuff is very kind in accommodating I need to add a couple of days and they took care of it without hesitation or problems or issues Good little hotel prices are fair

The room was very clean, the attention at check-in was very good, this was my third time staying at this hotel, and I would book it again.

I would stay away from this place , not a family friendly..

Great place to stay during challenging family time with child at the Shriner hospital,

Quiet and comfortable.

Super small parking lot but other than that great nights stay.