Comfort Inn Bentonville - Crystal Bridges

Nothing ruins a trip faster than staff theft at a hotel, unless it’s management accusing you of losing your stolen items…and needing to call the police to file a report.

There was nothing about this property that deserved more than 2 stars. Property was totally outdated. Right down to the avocado green walls in our room. We had no hot water for our shower, hot tub out order, 2 of 4 washing machines out of order, Mens lobby restroom had no toilet paper for 2 days, no decaf coffee. We were put in a room that practically butted next to Interstate 49. Should have complained but after seeing the condition of the property why bother.

Beautiful hotel and surroundings

No blackout curtains in the room and street and car lights made it difficult to sleep. Hot Tub not working. Property older and could use updating.

Bargain Hotel close to I-49 and downtown Bentonville and attractions. Staff was very nice and helpful and indoor pool is a plus.

All of the hotel staff is very friendly and helpful!

Our stay here was very nice. It was a well maintained, and fairly up-to-date hotel. The staff was very nice and helpful. A good breakfast with several hot options. Conveniently located to the things we wanted to do. The only thing that was just a little inconvenient is that several of the outlets were worn and loose, but we were able to make do. Would recommend.

We were only there one night and everything was as it should have been.

Opened the door to the 1st room & cigarette smoke smell slapped me in the face. That same floor had some sort of water leak so loud fans going and funky smell. 2nd room offered on a different floor was fine - basic, probably due for remodel, but clean.

Rooms are big. Beds are comfortable. Slept like a baby never woke up once. Wish they mountain bike lock up boxes Over all I’ll stay here over and over. My new favorite hotel in bentonville. Close to many bike trail heads. Less than 5 min from the castle and many more. Has a bar and cheap convenience store drinks. Other hotels charge 5-7-9 dollars. Great stay

Everything was very good except for one incident. My wife slipped and fell out of the bath tub while showering. The tub was slippery with no anti-slip surface also there were no hand holds to grab. I reported incident to the front desk. They moved us to an accessible room. The staff was very helpful. Thank God no bones were broken! So far she is just experiencing soreness.

It was an okay stay. The room was a good size and the beds were comfortable. The fitness center seems like it probably hasn’t been used for a long time - the treadmill didn’t work and the A/C was non-functioning (temp both days was 78 degrees). I didn’t try the breakfast. The front desk workers were a little prickly.

had to change rooms because A/C was inop

Pros: Staff was friendly especially Martine in the breakfast room which serves a great meal clean well stocked. Bedding and linens were very comfortable and plentiful. Room was quiet. Pool area was very clean and well stocked with towels. Coffee pot available refrigerator no freezer. easy towel swap off mid stay. Work out room. Very great location. Felt safe outside and in parking lot. Nice view. Cons: Hot tub was down the entire three day stay. We're told there was ice machine on every floor. Ice machine on 4th floor was turned off our entire stay.We told them at the desk, 3 days later, it's still off. We had to walk all the way down a long hallway to another floor and back up again to the fourth floor to get ice. Air conditioner kept the room cool but was loud. They neglected to tell us that the keys to the doors would not work outside the pool.So once you got outside, you couldn't get back in. Once we had to walk all the way around the building. A couple other times someone in the pool area let us in. When we mentioned it, they said oh. ...we've ordered parts.But another guess who's there frequently said yeah a long time ago ! He says they just prop a towel in the door to keep it open. .Not very safe for people coming in and out of the parking lot or anywhere else. Overall, the hallways smelled good but food that was there on the floor when we checked in Fri there Mon Price was good, would definitely stay here again. Please work on the maintenance.

The property was in a great location easy access to downtown Bella vista crystals bridge museum. Room was large and comfortable. Staff very nice

We took a family trip to Bentonville, Arkansas to enjoy the mountain biking, Crystal Bridges Museum, downtown Bentonville, and the natural beauty in NW Arkansas. At the Comfort Inn, there was adequate parking for vehicles. We have a large SUV with a bike rack. We used the pool and took advantage of the breakfast included. The hot tub was broken during our stay, but the pool was clean and refreshing. The breakfast is okay. The coffee is hot, but it out of a dispenser and not brewed coffee. The food is adequate, but regular hotel food. Our room was spacious and the beds were comfortable. I did like that we had two closets and plenty of space for our things. This was a good place to go for our family to the downtown bentonville and the surrounding area.

Road are horrible getting to this property. And it’s not well maintained.

Everything was very nice

Needs renovation

The straw was great. The rooms were huge and the staff was nice. AC was great! The only complaint was only having one elevator. But otherwise great place! I'd stay again.