Comfort Suites Golden Isles Gateway

Terrible! The two clerks were at the desk smoking a cigarette, we visited for a funeral with My 18 month old son and 5 year old daughter. We booked online and arrived approximately at 2am. With that being said I wanted to check out instantaneously but I waited until the morning time because it was hard to find a hotel willing to check us in at 2am. When we got in the elevator it smelled like sewage. When we entered our room we had to play around with the key cards to get them to work. When we finally entered our room it smelled horrible and was really dusty. The toilet had poop in it and when trying to flush it, it over flowed! The lady at the front desk said she was disappointed because a supervisor cleaned our room. They sent someone to clean the now poop off the floors with towels! It was so horrible at entry! Even worst! My son was sleepy we put him in bed, when we pulled the covers back it was dirty foot prints and hair on the covers! The pillow was flipped on the clean side but on the opposite side it had a huge brown fudge like stain that was really clumpy signifying that the pillow hasn’t even been washed!! The floors were wet! Air conditioner didn’t work! The television has a crack in it! It was all a nightmare! I called corporate office to complain and I’m looking forward to a return call! If I don’t hear from anyone I plan on calling the news channel and getting someone to investigate and make sure that code enforcement is checking into things like this!

AC not working. Elevator was getting stuck between floors.

It was fine

Lets start with no ac walking through the building. The pool was a must for our stay due to it being my 11 yr old grandson's birthday, broken. Elevator broken had to walk up and down from the 4th floor. Room door wouldn't shut well had to use bolt lock to stay secured. Vending machine broken. The staff was really friendly even though the heat was unbearable for them. Multiple fans in the lobby to try and cool staff. Breakfast foods was amazing, heat was roughly 85 degrees. That facility needs to be closed until all repair are fixed. Would not recommend this property. 128.00 for a dump

The rooms were not bad at all. Main minus was the elevator was not working at the time of the stay but only had 1 heavyitem to bring in. The place is obviously renovating but just needed a stay for 1 night was not bad overall. Probably will be better when the renovations are done

Staff was friendly and very helpful The building & room in need of an update

From the website the property was very nice. Ivey who greeted us when we arrived was very nice. The room was not good. The curtains was falling down, there was blood on the pillowcase, looked like smeared blood on the wall, and when we took a shower the water filled up in the tub. I was so disturbed about the pillow case I didn’t take a picture of it. My husband took the pillow downstairs and they changed the pillow case.

We have always enjoyed staying here. However, the lobby air conditioner was not working making check in

The people were very friendly and helpful, the room was clean and cool love it and stay, the bed not so much, the mattress seemed to have saw its better days, other than the bed, everything else was top notch

2nd stay with 90 days. Will never stay again. Still no pool, no exercise room nor any answers to when they may reopen; this time no AC in the lobby. Breakfast at 80+ degrees with fans blowing, the front doors wide open letting in bugs & mosquitoes. The outside looks of the building are atrocious. Oh, we were able to watch employees washing their personal vehicles on two consecutive days. Again, never, ever, again. We had friends accompany us from FL for a funeral and mold was found in their room.

Why fans in halls & lobby virtually no outside area even pop machines were empty no ice even

This was a great overnight visit

It was clean, inexpensive, safe and comfortable. No frills. Did have a breakfast. The staff was so nice, from the front desk clerks to the cleaning staff. Very nice and friendly. The food service staff was very helpful.

The hotel is older and it shows. But overall the experience was not bad. I would stay there again

Rooms are outdated. Old Blood stains on sheets plus a couple random hairs.

Unfortunately, my stay at this hotel was very disappointing. From the moment we walked in, the lobby had a strong unpleasant odor and no air conditioning, which made it uncomfortable right away. Our room was dirty and felt very outdated, and we even spotted a couple of small roaches. The building’s exterior looked run-down, and the overall upkeep seemed poor. Their “marketplace” area was completely empty, breakfast was subpar, and our room was missing basic amenities like hangers. Even the room phone was broken—it didn’t even have a cord. On top of that, there were sketchy people hanging around outside the building, which made us feel uneasy throughout our stay. I wouldn’t recommend this location, and I hope management takes steps to make some serious improvements.

For the price the room was acceptable. Certain members of the front staff have no business being in the hotel business. While sitting in lobby one afternoon I did happen to see the general manager of the property in action and that encounter made it clear why the staff might not be so cheerful.

property was dirty and unkept but the breakfast was good.

Everything was severely outdated, dingy, beat up, and dirty. I left and stayed across the street. Do not recommend.

The property was clean, extremely convenient to local and interstate access with a multitude of shopping, dining and excursion activities within minutes. However, the property is looking very old. There was an obvious oil stain at the front door walkway to the parking lot, in the center of the very washed out logo, that had been there for hours on Saturday on still there upon departure on Sunday. Ice machines inoperable making one go to the front desk each time ice was needed. No juices of any type offered at breakfast, although other options were plentiful. Clean lobby with live plants a major plus. And finally, the pool and the fitness center were inoperable.