Comfort Suites Parkersburg South

Our room was clean bathroom and comfy bed, big space and quiet. The price was reasonable and affordable. The breakfast wasn’t much options, only one thing we didn’t like for this location.

The manager was very rude and did not conduct his self very perfesanal

Our car broke down, and we got a room while waiting for it to get fixed. The hotel is older and could use some updating, but the staff is the real reason to stay. This place is clean, and the staff is beyond helpful. They let us stay in the lobby after checking out and could not have been nicer.

Nice

You have a very nice staff.

Check in good, front desk people friendly. Breakfast had a good selection. Unfortunately, the pet friendly room had a very strong odor.

Same room. Didn’t have to deal with that rude mean lady so I really enjoyed my stay this time. Thanks ladies! I will be back!

Yes it was a little dated however very clean property and rooms were very nice. Bed was very comfortable and the shower pressure was amazing! Would definitely stay there again.

Rude front desk middle aged blonde woman with bad attitude. Terrible service from her. But everyone else I dealt with was really nice. She is a problem and will cost you business. You absolutely never accuse a guest of theft unless you have PROOF AND EVEN THEN YOU NEED TO CONTACT THE MANAGER TO ENSURE COMPANY POLICY IS FOLLOWED. NEVER EVER IS IT ACCEPTABLE TO YELL AND ACCOST A GUEST (ESPECIALLY IN THE LOBBY OF THE HOTEL AND IN FRONT OF OTHER GUESTS. ) I am absolutely appalled by this and I would have said something at check out but would anything really be done about the blonde lady?( who is the face of your company when behind that desk.) that kind of behavior needs to be put in check or it will tank your profits and ruin all the hard work of other to uphold the brand standard of comfort suites . Comfort, Safety, and accommodations are of upmost importance to the hospitality industry. You guess missed all three marks this day. But it’s fixable! Strive to fix a couple problems a day. Be a problem solver not a problem maker.

The blonde lady at reception was over the top rude and not friendly at all. Seemed annoyed that I had a problem with my reservation because I used a 3rd party service (hotels.com) I had to use the online chat and hotels.com fixed the whole situation. In the business off hospitality you should want to help your guests if they ever have a problem with their reservation, I mean that is your income! Everyone else I encountered were pleasant and happy to be there. I actually met the general manager in passing in the breakfast room. (Breakfast ends at 9?more like 8) she was a very nice lady.at first I actually thought she was a guest there too. Hot tub was a dirty cold tub. But plenty of towels At pool. Overall Clean but key card locks for the safety of the guests did not work. The only one that worked was the one to my room. Because of that I will give this (not safe) hotel overall a 1 out of 5 fix the key card readers and doors that don’t shut to the exterior of the building. I would give an easy 3out of 5. Don’t fire the blonde lady. It’s not her fault she can not understand (yet) the meaning of the hospitality business. Overall friendly staff I’m just hoping the lady that checked me in was having a bad week. Love the fire place by the front desk. Good place if you need space for small events. Definitely has the potential to be able to double if not triple its revenue. Starting now it should be EVERY GUEST. EVERY TIME. Never know which person is going to be the one to do this…

Just stopped for a quick overnight stay while traveling. Nice large room. Bathroom was big also. Needs updating but overall didnt make the stay terrible. There were 5 of us and we had plenty of space

Our hotel room smelled musty, and there were water marks/bubbles on the ceiling. Beds were clean and comfortable. Everything is old, needs a remodel bad. The walls were dirty and there was a sprite left in the fridge so I knew the fridge wasn’t cleaned. Went down to breakfast, there was just eggs (which were nasty) and cereal. Apparently there truck didn’t show. I asked to have the waffle mix filled in which a lady got up from the chair where she was sitting on her phone and put new batter in but the machine was clogged. We went to Cracker Barrel. I would not recommend nor stay here. Very rundown with staff that does not care.

Nice clean staff,room,and breakfast

Very clean but a bit rundown. Could use a little remodeling.

Could really use some updates. We did have issues with the toilet flushing and they fixed it right away. Staff was very friendly

All was good.

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The room needed a deep cleaning and room was dated. We were told that the hotel is about to undergo a major renovation and will become a Best Western hotel.