Cotton Sail Hotel Savannah Tapestry Collection by Hilton

I arrived to wait for a valet that was five feet from my car, watching me load up and carry all my things do nothing and when my hands were full, I had to put things down to hand them my key. Check in was great but the rooms are dumpy, and loud based on location. Oh and there is a profound lack of insulation so not only do you get street noise but noise from everything else. Skip it.

The Cotton Sail is in a great location, if you stay, try the River House restaurant downstairs! The staff was friendly, the rooms clean, and the location was terrific! Parking will cost $45/night in valet so plan on the extra cost, but the convenience made it worth it. This is a short 25 minute drive to Tybee Island, and an easy 5 minute walk to the market place. I would definitely recommend a stay!

Housekeeping was so poor. Rooms were dirty, there was no service and when the housekeeper came in, all they did was empty trash and left their own hair in the bathroom. Didn’t refill coffee offerings, etc. beautiful hotel and comfortable beds. Housekeeping is ruining it for them.

Had issue with directions getting to the location! Other than that.

Beautiful river view from our room & rooftop bar. Hotel located close to everything in historic district. Staff was wonderful & helpful. Highly recommend.

Within walking distance of everything. The riverview room is nice but not enough bathroom counter.

We always visit Savannah at least once a month and normally stay at Hilton properties because they always are nice, clean and customer service has always been good. We decided to try a different location and booked on Hotels only to find out Cotton Sail was also a Hilton property once I checked in. They were kind enough to add my Hilton Honors to my check in since I am a Diamond Member. That is where the good STOPS!!!! The rooms were extremely small, but nice. We laughed and made the best of it, and after my wife got a shower we realized AC was not cooling. I went downstairs to state it wasn't working and they offered to change our room. That was extremely sad being we had to unpack everything just to make space in our room, but we decided to go ahead and move rooms on the same floor. I asked for a key to the new room so we could just walk our stuff unpacked to the new room and the once nice and sweet lady that checked us in turned down right mean. Stated that was impossible to have keys to two rooms and that she would have to be there to watch us walk out of the room with all our packed luggage and move to the next room. I was dumbfounded by her change and the lack of customer service. Why would this be an issue!!! I told her if we had to pack all thing back in our luggage I was moving hotels completely. So within an hour we checked out and left. Hilton needs to address attitudes and customer service with this individual or remove the Hilton stamp on this property

Wonderful front desk and lovely valet. Condition of room was horrible. Paint spatters on furniture and fixtures. Floor dirty. Dirty linens stained duvet and bathroom condition was very dirty. Super expensive and not worth the money. Reserved a river view and not honored. Horrible stay. Hard to believe a Hilton Tpaestry.

Beautiful and location is perfect! Great staff. Clean and professional!

Location and view were fantastic!

I appreciated the kind staff, especially Shon! Great location with lots within walking distance.

Location great. Cleanliness of room was not up to par with this le

We stayed here for two nights and were impressed by the elegant hotel lobby and the professional service throughout our visit. Our room was stunning, with a beautiful view of the river, and we loved the thoughtful layout and stylish interior design. Watching massive container ships pass by was surprisingly mesmerizing—and thankfully, their horns didn’t disrupt our sleep. However, we were caught off guard the first night by the noise from the restaurant and bar directly above us. We hadn’t realized it stayed open until 11 PM and took another hour to clean up, which made for a restless night. Fortunately, Sandra from Guest Services stepped in and must have had a word with the restaurant staff, because the second night was wonderfully quiet. Huge thanks to Sandra for making sure the rest of our stay was peaceful and enjoyable!

Great location. Can be a bit noisy if it a weekend.. however Savannah shuts down at 10pm for the most part. Really great location outweighs all else. Friendly staff. Super awsome & amazing bed.. one of the most comfortable mattresses I’ve ever slept in!

Easy access to downtown and shopping

Right on the Savannah River. Upstairs people walked loudly, but otherwise great spot

The property was great, except for the roach that fell out of my wife's bathrobe when she went to put it on.

Parking was difficult, if you did not use the valet option at $45 per day. The location was convenient with easy access to river street attractions.

Perfect location close to City Market & the Riverfront. Rooms were spacious & very clean. There is a sports bar & a small eatery on the rooftop. Both overlook the river. We had drinks & appetizers at The Nest on the rooftop. Breakfast too. Food & drinks were very good & reasonably priced.

Moved to this hotel after four nights at the Thompson Savannah (fabulous hotel!) for work, as we wanted to be closer to historic Savannah. The hotel itself is old and is pretty run down. Our room, the elevators, common areas, and the hotel’s one restaurant desperately needs cosmetic work and to be refreshed. Our room was dusty and dirty. Surfaced cleaned at best. Chipped spackle patches and chipped paint on the walls. Paint on the very old wood floors. The bathroom walls have drip marks down them as well as toothpaste spray from others on the vanity walls. Hardware is loose on the shower door and bathroom doors. Lampshades were broken and there were several stains on the chair and ottoman in our room. Also, the hotel is located downtown and it is very noisy there. Cars blasting radios, delivery trucks, motorcycles, trolleys with speakers, boats, street performers - all are right below the doors/windows of the hotel.