Country Inn & Suites by Radisson, Birch Run-Frankenmuth, MI

Great place to stay

It was really sad going here this time, as this was my favorite place to stay while visiting Frankenmuth and Birch Run. The bathroom floor has puddles all around the toilet when we walked in . The hot tub was ice cold and dirty. The pool was warm, but dirty. The pool room is in need of major repairs and attention.

When I checked in on Friday February 28, 2025, the first thing I wanted to do was go to the pool and hot tub. I had looked forward to this all week long. When I got to the pool in the early evening, I found out that the hot tub was not working. I went to the front desk to inquire and was told that there was nothing the person could do, it was evening and there was no one to call. Also, there were no towels available for the pool. So, the next morning, I inquired again and was told that someone was working on it now. So I waited until the evening again, and of course it was not working. So I brought it to the attention of the desk clerk and no response. While we were in the pool, a worker came in for something else and I brought it to his attention and he was surprised that it was not working. .l After he checked a few things, it still was not working! So after three complaints, nothing was accomplished. When I left this morning, It still was not working! I had reserved 2 rooms at a cost of over $500.00 and I was very dissatisfied with the lack of response that I got regarding the hot tub. I don't believe that I will be using your facility again. The lack of concern regarding my complaints was not good customer relations. Also, the pool room itself didn't look like it was in the best of shape. So, as I said earlier, I don't think I will be using this hotel again.

Clean room

I booked to bring my grandson to use the pool since he's on break. We could not use the pool because the ventilation system was out and a window was open. There was a 9 degree breeze blowing across the pool. We did not stay since swimming was the whole reason we were there. Feb.25

Hot tub was terrible. Luke warm at best. Had a light switch falling out of the wall to turn jets on and off. Had to ask for towels since they wasn’t stocked in the pool room. Very dissatisfied.

Pool area had no towels also the hot tub was Luke warm ! I picked the hotel because of the hot tub with pool very disappointed.

The hot tub was Luke warm and the bathroom only had two washcloths and 2 towels, after taking shower to warm up from hot tub have no washcloths & towels for morning showers

The rooms were old and dusty,but they had late check out at 1, so that's nice and they had coffee 24/7 .But we did run out of TP and I heard some one on the phone saying they ran out too.

Not the bottom barrel but mid range is hard to compare.

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We stayed here many times it’s convenient clean staff is great. This stay was very noisy at all hours I’m assuming because there was a festival going on. We were disappointed in our room because our heater did not work properly when on it did not stop and would get very hot on the room so we had to keep turning it on and off all day and night to stay comfortable.

Old Hotel and smelled old.

The bed was not appropriate. I feel like me and my wife slept on a spring mattress that supports a mattress, not an actual one.

I had to check out immediately after checking. I went to my room and could not connect to wifi. They tried to help at the front desk but could not so I asked them to cancel my reservation. I was there for work and had to go to another hotel to have wifi.

Pill drill next door

Was surprised how big the room was and that the bed was separate from all other areas, wish was nice. Quiet, clean and friendly service.

The chlorine level is toxic and lung damaging. The worker did nothing to help us or resolve the issue. We are coughing and having difficulty breathing now from breathing in the chlorine in the air as well as the pool. Also, one of our rooms had a broken blue screen tv and another had no light at the entrance of the inside of their room. The walls are chipped and carpet old.

The customer service was excellent. The building is run down with lots of stains on the carpets, the bed ruffle as well as the walls and ceilings. Ceilings are water stained and have numerous patches of all sorts everywhere. The pool and hot tub area is very run down and dirty, the hair dryer in our room did not work, there was something nasty on the bed ruffle. Overall, the building and amenities are in bad need of repairs and updating

The front desk person was nice and the lady serving breakfast was really cool but we booked a Jacuzzi room it looked like it hadn't been maintained for years the acrylic was cracked and pealing and at one end of the tub it wore all the way down to the black shell of the tub (totally disgusting) the shower was no better it looks like it needs to be replaced just like the jacuzzi does. The top sheet of the bed had black hairs and 5 stains on it we also found trash behind an end table a cup lid with a straw and a candy bad full of empty wrappers. We were very disappointed because the pictures of the property and rooms on the website look like this hotel looked fairly new and spotless but in reality it looked beat up in person. We like your company and your hotel brands but we won't be going back to the Birch Run property in Michigan