Country Inn & Suites by Radisson, Savannah Airport, GA

We arrived at Country Inn & Suites after a full day of driving, tired and eager to check in so we could rest. Upon arrival, we were told there was a "little problem" -- their elevator had gone out that day, and our room was on the third floor. Things happen that are out of their control, and we are reasonable people, but we were put off by the way the situation was handled. They were full, so it wasn't possible to move us to the first floor. But they also wouldn't do anything to offset the inconvenience (no discounts, credits, etc). The front desk staff were kind and they told us they were just relaying the stance of hotel management. So rather than schlep luggage for three people up two flights of stairs, we opted to cancel through Hotels.com and get a refund. We're grateful for the agent chat option on the Hotels.com app that helped us resolve our issue and get our refund. This may be a fine hotel and I hope others have good experiences with it, but this experience takes Country Inn & Suites off the table for us going forward.

Looong drive checked in near midnight and alll was well!

The elevator didn’t work. It was very noisy with people yelling until almost midnight.

Hotel was nice, but elevator was broken and the only room available was on the 2nd floor. They didnt offer any compensation, other than offer a free cancelation. We opted not to change hotels as we were tired. But we were tired people who had to haul our luggage up the stairs.

The staff were friendly and efficient. The rooms were nice and spacious. The only complaint is how thin the walls are , you can hear everything. Otherwise a good stay for a wknd.

Awesome hotel very clean and roomy.

Not the hotel’s fault, but was called to let us know that they’re elevator did not work and that we had to find a place in the middle of the night

Clean and front staff nice

Not enough food for breakfast

I didn't like that we were told when we checked in the elevator was not working. The pillows in our suite was too soft no support at all.

The elevators were not working and the Air Conditioning was very noisy.

Our room was great , clean and very comfortable bed . Was disappointed in the pool and hot tub area. Very gross, out dated dirty

Front desk was friendly and helpful. They went out of their way to make us feel welcome. This hotel was convenient to the airport. We were at the rental car return in 5 minutes.

The hotel could use some improvements with their amenities. The elevator did not work, available parking spaces were limited and the room and bathroom door in our room were not easy to close due to some sort of alignment issue or bathroom countertops being too large.

This place has always been great

A customer service rep wasn't accommodating

Stayed there because it is near airport. They offered shuttle service. Staff very helpful, clean and comfortable

We arrived around 1 am , immensely exhausted and greatly relieved to be greeted and helped by the gentleman on duty night of June 16th. And then helped again morning of June 17. Elevator was broken both days but at 80 years old we appreciated the help the staff gave us. Highly recommend.

It was exactly how it was represented. They were very accommodating, there was fresh cookies for all to enjoy and a free breakfast. That was amazing. Highly recommend.

The elevator didn't work. The air-conditioning was loud, there was a large puddle of water in the floor (that soaked up a large bath towel), the bathroom floor was dirty, they charged my credit card 2 charges of $100.00 that I had to call & ask the card company to dispute, I asked for a receipt and they said they couldn't give me one.