里士滿西北萬怡飯店

The property was very clean and well kept. The only criticism I have is to why they are charging a parking fee.

I very much enjoyed my stay, even though it was quite brief. I was welcomed warmly, my room was clean and comfortable, and i enjoyed being able to get a glass of wine before heading out for the evening. I appreciate it. The efforts to be more Eco, friendly with recycling in the room and use of real plates and forks, and wine glasses

Excellent as always

The hotel was nice. We had to pay to park in their parking lot.

Amazing !!!! Very relaxing and clean !!

Very clean and updates

the fact of remodeling of the hotel. laundry just terrible

Quite older but renovated property. Priced accordingly. Easy shopping and dining nearby if needed, not walking distance but within a mile or two.

You can tell the staff genuinely cares about creating a great guest experience. The service was outstanding. My room was very comfortable, and I loved the glassed-in shower and thoughtful layout. The hotel is also in a great location, with plenty of dining and entertainment options nearby. The price was very reasonable for the quality. Well done, and thank you for making my stay so enjoyable. – Fritz Alders

Comfortable and relaxing, SLEPT WELL

Stayed 4 days to spend family time in richmond. Worked out well with having a suite, and walk out patio! Room was modern and comfortable. Beds are good, a little softer would be good.

Excellent

Good location, nice staff

Very kind, helpful, courteous staff.

The stall shower was ridiculously made; one door doesn’t open at all; other is narrow plus shower stall dirty. The pillows and mattress awfully soft. Marriott Courtyard doesn’t give u fresh towels until your 5th day! Truly unacceptable for a high end courtyard. Would not recommend.

Had the unexpected rude interaction with the floor manager been normal oppose to aggressively belligerent i would have given 4 stars. Everyone was nice and acoomadating there. I asked one simple question for clarification and maybe she was having a bad day but she went into a ghetto unprofessional rant til i still calmly explained i was a gold member and began recording then she understood my simple question and became sooo nice. Never experienced that ay any Marriot or other hotel for that matter. Especially since it wasn't a question that even warrented any sort of offense to be taken...🤔

Never replied to lost item request. Hotel was going through renovations no one mentioned making it noisy.

I love this place in general i always come here for the most part the people are so kind and helpful and very friendly..

If I had known about the construction I would have chosen a different hotel.

Great customer service! Quick easy check in process.