Courtyard Flint by Marriott

Front desk staff were super friendly and efficient. Our room, not so great, and this was the same experience for 2 other couples that we travelled with. Our room had threadbare carpet, broken lampshades, and the stuffing was coming out of the couch. The balcony door needed a good Windex. We had an early flight, so I understand no breakfast, but it wouldn’t hurt to have coffee available in the lobby at least. In my opinion, Courtyard By Marriot is a decent brand, and we have stayed them in different areas, but in Flint, they are not living up to the name. Please do better….again, staff was excellent.

Upon entering my room it was ok but going in to the bathroom there was mold on the shower liner in the tub around the grab bars the remote for the tv was missing the back piece smoke dectector had a bad battery in it so it kept chirping the sheets had stains and the sheets one looked like pee the other looked like rust not to mention the sheets did not fit the bed one of the lights by the bed did not work i asked for the battery and sheets to be replaced by the front desk she wrote it down never got cleaned or the battery changed the hot tub pool area the water smelled musty the paint on the ceiling was peeling off the only good thing i can say is that the staff i approached were really down to earth

The staff were amazing the property really needs to be upgrated. I felt like it was a time warp. Just really old everything. The hot tub was green and smelled funny

Overall good experience

Property is in poor condition blown out screens, mold, maintenance is minimal housekeeping is terrible, the font desk crew are literally the only good thing about this place

Expedia had a glitch so the hotel did not have a card number on file when we got here. They had to call Expedia to get it and took a half hour. Either that or we had to pay double and try to get our money back from Expedia. The elevator broke while we were at the hotel. The shower did not want to drain. But the customer service rep Ashley was the best!!

The hotel is getting tired and needs a facelift

My room was very run down. The curtains were shredded! I also had ants in my room. Pool was not heated. Hot tub was broken. TV was smaller than my computer screen at work. No fridge or microwave. It was quiet except for the huge group of people in the pool on Saturday. Close to lots of restaurants and shopping. Free parking.

Upon checking in the front service lady was very rude I wasn't informed that I could not pay with my cash app card she proceeds to rudely put a stand with catds it in my face with an attitude telling me we do not accept these kinds of card which is fine I did have cash. We were looking forward to using the jacuzzi it was not working they said that it was broken that was one of the main reasons we also put your hotel but didn't get to enjoy that other than the rude service desk lady on Friday the same one was there this morning on Tuesday as we checked out didn't greet me was rude all she did was ask for my name didn't say thank you nothing whatsoever handed me back my deposit. I will waiting for our Uber to leave the hotel another couple comes in she greets him smiles and tells him thank you for staying I've never been treated so rudely before and we will never be staying in this hotel ever again. And that is all because of this particular lady. The rest of your staff was amazing especially Miss Ashley she went above and beyond to accommodate us because the kitchen did not have everything for certain meals but she was very apologetic and sweet the rest of your staff was great as well.

This was the worst hotel I have stayed in . Dirty run down smelly. The staff was pleasant but the accomidations were the worst.

DO NOT STAY HERE! This hotel is disgusting. Its a hotel where prostitutes and drug dealers are everywhere. The police showed up while we were checking in. Our room was NASTY... holes in the wall, what looked like a peep hole in the shower, used condom under the bed, lipstick on the sheets and we were so convinced they had bedbugs we drove 2.5 hrs back home and my family stripped our clothes off in the garage it was so bug infested and disgusted. This hotel is NOTHING like the photos and we were terrified for our safety on the hotel property. -10 out of 10...we will NEVER go back to any hotel in this area.

Pictures of hotwl online are not accurate of hotel. Its very out dated and dirty.

I checked in . Did some running around. Went to go asleep I noticed there were bugs in my room. Called Expedia and you guys did nothing for me. I called the front desk and they handled it. Checked out and went to another hotel.

No microwave or refrigerator in room. Had to move rooms on my 2nd day. Expedia charged me $138.45. courtyard Marriott charged me $186 the woman at counter said it was for "incidentals". If you think parking is FREE because it's listed as an amenity you have been fooled. $12 per day to park in the lot. They don't tell you until you check out.

The place was clean with a very friendly staff. However, when I walked in, I could smell mildew. I don't smell well due to a medical condition so when I smell something it is usually overwhelming already. The room was worse than the lobby. We chose this hotel because of the pool/hot tub. We called ahead the night before and asked if they were operational & were told it was. On arrival I asked where they were and the clerk told me they were not working, that he was a new employee and they weren't working when he started. He did offer that we could go to the Residence Inn on the other end of the street & use theirs. It was 23 degrees outside!! The point of a hot tub is to relieve aches & pains, not shock your system!!!! He truly felt bad but was powerless to help us. When I went to the elevator to go back down & talk with the clerk, there was a gentleman at the ice machine. He pushed the button and one lone ice cube came rushing out. When the doors opened I told him I would let the clerk know. When I told him, he rolled his eyes and sighed, saying under his breath, "really? what have I gotten myself into?". He then told me he would send someone up to look at it. With all this going on, minus the 9-10 charlie horses, we slept well. The pillows were perfect for a good night's sleep, and the blankets weren't too light or heavy. Bed comfort was okay, but that's a personal preference.

Replace the couch in 202

Terrible! At checkin the office had five employees there and couldnt find our reservation for several minutes. Once we got to our rooms(adjoining), we see that there is no refrigerator, no Microwave and the bed sheets didnt fit. The chair in the room was filthy as well as the desk. The bed was way to soft(squishy). The pool and hottub were both closed. The front desk manager(Megan) and staff all kept saying they were getting a fridge and microwave for us but only recieved them the last night of five nights. Very disappointed in the entire visit.

The room smelled terrible and the floor was wet. The luggage trolley was falling apart and the pool was closed. The batteries were held in the tv remote with tape. The staff did their best to accommodate us by giving us access to the pool at the hotel down the street and relocated us to another room. However after we were relocated, the bathroom had ants in it and there were also ants in the pool area at the sister hotel down the street. A disappointing stay for us.

We booked this for a local sporting event taking place. Prior to going, we ensured the pool and hot tub was in working condition and we could get a rollaway bed. The pool and hot tub were under maintenance when we arrived and was not in working order our 3 night stay. We were informed they had no rollaway beds on property despite me calling in advance to find out if they had them or we would have brought an air mattress. Their response to this was... oh, that guy was the one that was fired. We washed the kids uniforms before matches and the dryer burned them after only being on the lowest setting for 20 minutes. One pair of pants had holes and the other jerseys were clearly burned but not all the way through. It was reported to the desk and although they were nice, they shook their heads, said, "I'm sick of this "blank." And offered no compensation. Police showed up twice for unknown reasons. We heard one guest go up to the front desk after being given room keys and she informed them someone was already staying in that room. Staff was friendly and apologetic but could do nothing. It says Marriott which normally has a good reputation, but I would recommend not staying here. Look elsewhere!

Lady at desk in day time was useless I'm handicap in wheelchair and nighttime service desk woman Ashley was incredibly but day lady was no help and rude not sure if she hates white people or handicap people Ashley helped me over and above other woman was no help I have a really hard time just getting there let alone getting food or anything else but this woman was awful not sure about GM she wasn't much better but they do not help handicap p6at all unless your lucky enough to arrive when Ashley at desk Nts in my room 2nd time I stayed there for convenience and pool and hot tub down both times so take it how u want but thank you Ashley and I hope I never see other daytime woman in service industry