Courtyard Knoxville Airport Alcoa

No free breakfast. Only Starbucks, too expensive, limited hours

Convenient and clean.

My wife and I have stayed at Marriott brand hotels for 20+ years and probably over 100 times. We have always been impressed with the consistent quality of our stays. We call it "coming home." But this hotel did not deliver that experience. The check in person was cold and made my wife feel uncomfortable and the lobby smelled like a bathroom. The room was clean and modern and the bed was amazing (like all others). But the toilet seat was loose and almost falling off. And the shower had no conditioner (the reservoir was out). We were attending a wedding, so this was important to my wife. Our room was not cleaned when we came back the 2nd night. We mentioned it to the front desk as well as the maintenance issues. She said she would make a note of it. No apology or concern. When we came back for the 3rd night, our wet towels were still on the bathroom floor, no conditioner and the bed was untouched. I thought this might be an eco friendly new policy. But there was no signs or brochures to that effect. And the bathroom had instructions to leave the towels on the floor if we wanted new ones or hang them if we wanted to reuse them.

Perfect place to stay to catch an early flight in the morning

The staff was so friendly and kind. The breakfast was quite tasty!

I booked this hotel because of it’s proximity to Tyson McGee airport for an early morning flight. Found out at registration that the free shuttle doesn’t begin running until 7:00 am. The clerk did give me a number to a service and we made the flight on time. I noticed the hotel next door running their shuttle as we waited on our driver. I will stay at that hotel next time I have an early flight.

Loved everything

Hotel staff are great. Rooms are dated.

The room was a handicap room. The bathroom was not!!!!! The step in shower was great until I opened the door to take a shower and saw only one bar; the shower needs at least three bars!!!! The toilet was a joke...the toilet was not higher and there were NO bars. It was not funny trying to get up. I needed help each time I needed the toilet.

Chris at the front counter was a exceptional host. My wife wasn't feeling good. He made a point of asking about her, every time i walked by. His Professionalism and Courtesy are hard to find in this day and time. He diiently is a true ASSET to your company.

Pool unavailable at stay, no shuttles operating for time needed. Still paid full price for the stay. I won’t be staying there again

Wonderful property and wonderful people

Check-in time was stated as 3pm, but when we asked if we could check in 15 mins or so early, we were asked to wait about 20 mins. Not a big deal, but we actually waited until about 3:30. It doesn't sound like a lot, but we were exhausted after 17 hours in the car. We were understanding about it, but still frustrating. The toilet was very unbalanced in our room, but it worked. Overall, it was clean and felt safe. The airport is close, but wasn't loud other than one or two planes, so it didn't bother me. The front desk staff generally greeted us as we went in and out during our stay. I waited at the bar for about five minutes on Saturday night during open hours and nobody was attending the open bar area, so I didn't stay.

The only thing

Don't try to walk from the airport. It's still far

Super close to the airport and convenient to get to Enterprise for our rental!

Arrived late. Service was excellent. Checking in was a breeze. The bed was very comfortable. And the whole place seemed very clean. Excellent place to stay!

No hot water in morning at hotel. Shuttle to airport did not start early enough for my flight. Disappointed.

Great location. Was visiting my kids at UT, would def stay here again.

Good place, close to good coffee shop