Crowne Plaza INDIANAPOLIS-DWTN-UNION STN by IHG, an IHG Hotel

Construction made this very iffy. Also a few cracks in the walls, the bathroom didn’t look like it had been scrubbed around the corners and such. Just kind of expected more for the origional cost.

Good

Clean, friendly and very cool.

Construction around the property was not expected. Probably will continue well into 2026

Love the train! Perfect for kids and families.

Super cool stay!

Amazing!

Great! I wish to be there after construction is done

It is just a fun hotel. There is construction a stones throw away, but it has never bothered us with noise or anything. Great hotel!

Wonderful place to stay. Amazing history with modern amenities. Stayed inside a rail car. It was great!

Great time. Quiet and cool. Staff was very professional and helpful

Great reuse of a historic space. Definitely stay in the converted rail cars!

Went for a concert that was within walking distance. Felt very safe and there was a lot of places to eat along the way.

The staff was exceptionally friendly, the hotel was spotless, and its central location made it easy to walk to everything we needed.

We always love staying in the Train Car rooms. So unique and different than any other hotel.

The property was very nice. Loved the art. Rooms were clean and comfortable.

My room was an interior first floor room very close to reception. Did I find it a little uncomfy to have a window right next to the sitting area? Yes. I did not open the window until I left. You really couldn’t because the lights are always open very bright all night in the lobby. Customer service seemed a bit cold. You kind of feel like you are interrupting them. I am fairly sure I added breakfast to my reservation, but they told me I did not. Room service was unavailable, so I just ordered out and had it delivered. This was also an issue because the delivery people couldn’t bring it to my room, but the hotel staff also doesn’t bring it to your room. I was lucky because my room was so close so I could run over, but I was on a tight schedule, so I was hoping to stay in my room until to finish up work. The property on the other hand, is so special. The first Union Station in America, stay just for that.

The bed and pillows were exceptional compared to other hotels. Sleeping in the trim cars is a unique experience. This time our room was on the active side, prefer to be on the green side but it was a night we will talk about for years to come.

I have been waiting for well over an hour to get into my room because my card won’t work. This is ridiculous. The on staff worker has to call an engineer because they can’t figure out how to get the card to work after repeated attempts. How can you run a hotel if you can’t even get guests into the room? I will be disputing this charge with my bank because this is unacceptable. You can reach me at 330-473-8449 to talk to me about this experience or I’ll be calling you directly. Unbelievable that I am typing this from sitting on the floor of your hotel.

Thank you so much for the amazing hospitality.