Crowne Plaza SAN FRANCISCO AIRPORT by IHG, an IHG Hotel

Clean

Room was clean and comfortable. It was near the airport and good value for money.

Only issue. Ice machine broken 7th floor

Noticeable wear and tear in lobby and room

It’s convenient to everywhere else around it in the bay area

Good

I had told the service desk the night before that we will stay until 1pm check out, that way we wont get bother. The next morning we had 3 knocks at the door 🚪 and woke me and my wife up. Terrible experience and we couldn't rest fully.

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Pretty decent. I had a connecting room, and the idiot next door decided to try the lock around 3 AM (not the hotel's fault obviously). Very close to the bay. There's a neighborhood ballpark and community garden between the hotel and bay, and a paved path along the water. And only a couple of miles from the airport, and they have a free shuttle. Pretty nice.

Ok stay. Room on the small size. Comfy bed clean.

Recommendation for stay and enjoy part of sanfrancisco

Had a great experience. Even though it was for only 1 night, my room was really clean.bed was comfy, and staff was very sweet. Shuttle Driver was very nice too.

Tried to call for shuttle and was put on hold each time, we called A LOT at 12am in the cold. Called headquarters and the front desk didn’t same thing to headquarters. They said they would report him but I don’t know. Bottom line don’t rely on this particular front desk.

Fast check in. Clean room, silky sheets

Room.was dirty and hotel looked old

I would say that the quality of the hotel chain has declined over the years. I chose it because it was close to the airport, had a good rating and airport shuttle service. I had to wait 45 minutes for the shuttle while 2 shuttle services for Marriott, Doubletree and aLoft were at least 3x more frequent. I got to the hotel, there was a shoddy reception desk and limited staff. I was given the last room nearest the stairs on a low floor (which is typical for a woman traveling alone). The room was clean, ample towels, bedding was reasonable, AC worked, but no complementary water. I would give it a 7 out of 10. I won’t stay again however.

I stayed here for a one-night layover. Everything was clean, and the restaurant was decent enough for a quick meal. The shuttle to the airport was prompt. However, my only downside was the pickup at the airport. Nobody seemed to know when the shuttle would arrive, and I waited over 35 minutes for it, but it never came. I ended up taking a $35 Uber for just a mile and a half.

The hotel was old, the room was clean but very outdated. I stayed here for a night with my kids. There’s a lot of places to eat around the neighborhood. Staff wasn’t the friendliest. You have to pay for parking and it’s not cheap.

lack of parking near check in

Bad service