Cupertino Hotel

Special thanks to the manager, he is such a great person. He found out that we booked the wrong date and told us how to solve it. He also gave us a great discount to renew our stay. What a good person, excellent and very good experience. Thank him very much! So next time I will stay here again.

good

On the whole it was OK

风水很差ha

in a very convenient location, and there is shopping market and canteens nearby which can be reached by short walk.

交通方便，服务态度非常好

服务好

I am very satisfied with the service in your hotel, it is perfect. I will choose your hotel next time I come

very quiet

good location

The outlet in the bathroom didn’t work, there was paint on the bedroom floor, and the love seat had filth underneath it.

They need to change the carpeting Stained, old and with cig holes . ESP in the dining area . Breakfast offering was very minimal , we wended up eating elsewhere . The room was fine , clean and the bed comfortable .

We went for a concert and had a great time. Being able to come back to a nice comfy place was nice. The only problem is that I left behind my mirror. I didn’t get a phone call or email that I left my property behind. I didn’t even notice until I got home but was surprised no one called or emailed to let me know. So it no one called to tell me then that means they probably kept it for themselves which isn’t ok.

Poor lighting at night. Outside garbage cans were often overflowing. But none of that would keep me from staying there again. The staff was nice and the rooms were nice.

Decent place to stay In Cupertino. Extended little bit more breakfast options.

It was clean, quiet and comfortable. It wasn't as updated as I thought from the pictures. Happy hour and Breakfast were very basic but it was something.

The hotel room itself smelled bad, like mould maybe? Or old rug. And the property was advertised with beautiful fountain pools all running, and they were empty. So perhaps the photos were old because it did not look like it did in the photos. It makes for a Bigger expectations. But the pool was nice and relaxing. The hot tub was not hot at all it was another cool pool. Other than that everything else was fine.

I checked in for a 5 night stay. My schedule was changing so I asked about cutting my stay short by one night. I was told I had to call Expedia. But when I called Expedia, they said I had to speak to reservations at the hotel. Of course reservations wasn't in on Sunday. They were gone when I returned to the hotel after work on Monday. On Tuesday, the desk clerk suggested emailing reservations. I did. No response. On Wednesday I tried calling. It went to voice mail and the mailbox was full. I tried again. They disconnected me. Finally got through on the third call. I was told yes I could check out but they'd charge me $75. This was news to me. And there was zero flexibility. The room itself was okay. They provide a coffee maker and enough coffee for one cup of coffee or no cups at all when housekeeping ignores the coffee machine. Housekeeping, may or may not remember to leave a bath mat in the bathroom too. There is a very limited breakfast that is supposed to be served at 6:30am but in reality, 6:30 is when they start setting up. Overall it was simply not a good experience and there are two many other options for me to ever stay there again.

We had a great experience

Decent place. Nice happy hour (2 free beers or wines for adults) not bad. Not amazing. Bed was the most uncomfortable bed ever though. Other than that fine.