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We got shocked that the room wasn’t cleaned up at all when we backed the room. I claimed to the front staff, the he said that there is just one house keeper and she gets dayoff on that day. And he brought the towels to our room. If you drive, maybe okay but not convenient for travel without a car. No shops and restaurant around there in the evening.

部屋にシャンプーがなく、持って来てもらうまでに、少し時間がかかった。

連泊したが、自分から申し出ないとシーツ交換はしてくれかった。

朝、ランドリーの洗濯の音が部屋に響いて、うるさく感じた。

フロントの人は、フレンドリーだった。 周辺に高速道路があるので、騒音が気になった。

Everything is perfect!

The food was all pre-packaged. The only small problem was transportation. Small operation so you have to call the hotel and they send a car out. The bed was as comfotable as our one at home. We went on a Carnival Alaskan cruise. I think our transportation would have taken us to our dock.

Worst mattress we have ever slept on! I woke up so sore. We were only given two pillows amd had to ask for more. Breakfast was advertised, but only consisted of sugary, processed pastries. When i asked for hot water to make tea I was told to microwave water. The list goes on...

Ok for price

The sheets had a cigarette burn in it. Why not put a brand new one on? Period blood in the towels which looked pretty fresh. I added a picture. They state breakfast but it’s to go items & nasty coffee in the room. No healthy options at all. I’m celiac so no breakfast I could eat

Just a night before a move but it was just what I was looking for.

In the first place, it is just a dirty motel. It advertises that it has free breakfast, which is completely untrue. It also claims to have an airport shuttle, but all they have is Uber drivers they call. Stay away. Hotels.com should stop putting them on the website.

The shuttle pickup at the airport took 4 calls and 40 minutes

The staff were very helpful

Welcoming environment

Convenient location to SFO.

$10 parking fee is charged, however, there is very limited parking. The front desk personnel (who seems to have been the manager) seemed flippant about the fact that parking may not be available. Basically saying that is all they have. At check in the front desk personnel (who seems to be the manager) did not explain that the card that was presented would only be used for incidentals. This resulted in the wrong credit card being charged. When the hotel was booked expedia listed the property as having breakfast. While technically correct, what they provide is prepackaged mini muffins or bearclaws. Nothing fresh and no beverages. Expedia lists the properties amenities as having a vending machine. However, the vending machine was empty and wouldn't provide a refund. When the front desk was notified they said they would provide a refund "in the morning". However, we had to check out early. It wasn't until I called the next day to complain that the manager stated he would refund the card on file. While the manager did eventually reverse the charges on the wrong card he was neither pleasant nor friendly. There are numerous hotels near SFO with more amenities and one can only assume friendlier staff. When booking a hotel I would look elsewhere.

I used this property for a concert i went to, so all i did was sleep. The bed was comfortable and the room was clean.

The manager was helpful, friendly and organized. The room was clean and quiet.

The accommodations were very basic, but adequate the disappointment was, it was understood from the advertisement it there was a full breakfast, but the breakfast perfect provided, would not even come up to the expectations of a continental breakfast, as it was a roll and another packaged item and a granola bar with nothing to drink and it is served at 8 o’clock when most people have already left And the second day it was 15 minutes late