DoubleTree by Hilton Albuquerque

All was fine

When I checked in, I was given a key and assigned to a room that another guest was still checked into. I opened the door to find their belongings. This did not make me feel safe in my own room.

The staff was very friendly and helpful!

Its a really nice hotel nice views i love it! 👌

The hot cookies were delicious! Check in was quick and easy. Great location for the convention center.

There were stains on the sheets and towels and the curtains had holes in them.

The hotel seemed like it needed a bit of a renovation. The carpet was in need of cleaning and the furniture in our room was chipped and looked old. Service at the restaurant was a bit slow, there were two servers who were both doing bartending duties as well all on a night that there was a Kenny G concert going to take place just next door...you'd think staffing would have kept that in mind.

We had a 2 night stay. The shower was outdated and tiny. There was never any warm or hot water. We tried to have pizza delivered to our room but the front desk stopped the delivery guy and refused to let him up. When we checked in, the attendants were super nice, but checking out there was an older lady at the front who was very rude and not helpful with questions. Housekeeping didn’t come by in our 2 day stay and we had to go downstairs for replacement towels. Definitely not worth the amount payed to stay in the “Hilton”.

Had a great tome ao much to do.

Friendly staff and the downstairs bar was a plus!

Breakfast bar was closed but the website did not say so. Also the pool is empty.

Room was dirty and had a funny smell

The room is dirty, the floor is dirty not vacuum for long time. I book in non smoking but the room smell smoke and musty. Anyway, only for 1 night we will need to leave early.

Jad the qorst time there. Was having an issue with other giests yrying 4o either push or open the doors. 1st room the adjoiniing door ro the nwxt room was unlocked prior to arrival. I locked jt and deadbolted the main door. Still had someone trying to enter the room wrny down atairs in formed the front desk was moved immediately from room 1102 go 402. Left to drive to dinner and around the city came back and it contimued took showet and it still continued called front deskindormed then of the situation, was informed that they would send security up no one ever showed. To inform me of what was found. Watched through peephe saw shadows at the end if the hall moving anf a reflection of someone on the glass door and saw movement by the corner buly my room. Theentore time i was there it felt ad though there were eyes everywhere watcjing me. Ai that point i did not fwel safe even wirh the doors locked. Whent down syairs to speak to thw night auditor was met by security she wouldnt gobe her name stated she qas up there and didnt see anyone. But i was near rue door the entire tome and hadnt seen her walk by. She never came to my room to see what i was seeing or to ask if i was ok. All i hot was attitude from her the night auditor wouldnt release her name as well. I was anxious, nervous and honestly scared. I did not feel aafe at rhat momennt and immediately checked out. I was not offered to move rooms again. I slept in my car that night it was not a pleasant experience

Comfy beds

Housekeeping: we were never told during our check in that cleaning the room, making the bed, replace towels, and empty wastebasket was done on request. My first day I left at 9:30 a.m. came back at 4:30 and my room had not been touched by housekeeping. When I called the front desk, I was told this is a Hilton policy and rooms are only cleaned on request. They sent a housekeeper to make the bed and replace the towels. No complaints against her, just the Hilton policy and they should be more upfront about this policy. We booked through Expedia and it said, “breakfast included.” Breakfast was definitely NOT included. No where on the website when we booked did it say parking was $17/day. It would have been nice to know this upfront. Room: I booked a queen and got a full bed. I actually measured it, and it was 4.5 feet wide. This is the size of the full bed. When I mentioned it to reception they argued and said that my room had a queen. My friends booked a room with a King and got a queen and reception also argued with them and told them the bed was a king. Do they not think guests can’t tell the difference between a full and a queen and a king? Additionally, most hotels of this caliber provide an extra blanket in the room. I had to go down to reception to grab one. Restaurant: I ordered an avocado toast and got store-bought guacamole spread on stale bread for $15. Absolutely horrible. Please improve the quality of the food.

It was cool. Parking situation was stupid tho

Service was lacking. Room had little hot water. Brownish water from sink. The hotel description and services was misleading

Clean and nice for a quick couple nights with family.

Staff was friendly and quick to respond. However my plumbing was not working. I was able to relocate to another room with out a problem. My stay was not as great Becuase mattress was not comfortable. Other than this people are great but the for a high class hotel they should have someone inspect their operation to make sure this hotel stays succesful in the long run.