DoubleTree by Hilton at the Entrance to Universal Orlando

I will return here again and again when in Orlando! This is my favorite place Housekeeping team is so strong!!!!! Food is great! And I love the location

GREAT location. 20 minute walk to CityWalk. Shorter talk to Universal Grounds/Other resorts (where you could easily hop on park to park transit). I loved the location and the hotel. Also appreciated that the restaurant had plenty of plant based options. My only negative are the beds which I found to be a bit hard. Especially after a long achy day at the parks.

I ordered room service and it never arrived to make me a coffee; I had to take the coffee maker to the bathroom because there was nowhere to plug it in where I was.

The details of cleaning are what is most important to me. What bothered me most was finding someone’s hair stuck on the wall in the shower as well as hair and dust on the floors. It’s evident details are not important when it comes to keeping rooms clean, I question what else is being missed.

Each time you need to talk to someone, you wait in line for 15 minutes. Even to check out and drop off keys, I had to wait 15 minutes in line before they get to you. The staff work really slowly and ineffienctly.

Hotel was great. Stayed for Universal Studios trip. There is a crosswalk directly at the end of the parking lot which will allow you to walk towards the park. It is a bit of a hike to get to the park but very convenient for those wishing to walk it. About as convenient to the park without staying in the park.

After reading the negative reviews about this hotel, I was a little nervous to stay. People complained of smelly rooms, long check-in times, rude staff, and dated carpet/furniture. I experienced none of that. I am just a regular lady that stayed at this property for 4 nights - I am not a rewards or honors member nor was I asked to do this review. I just want people to know how this property really is and not be deterred or question their booking choice. Upon walking in, you can see the big courtyard with a pretty fountain/pond on the other side of the glass windows/wall. The lobby had lots of seating and was full of light. Check in was really quick and painless. A young man named Diogo or Doigio or Diogio (something along those lines, I apologize) helped us. We were 15 minutes early to check in - he gave us warm cookies which was nice after a long day of travel. The room was clean and smelled just fine.. there was a cute gelato shop in the hotel as well. If I had to point out the negatives of this hotel I would say the Starbucks workers were pretty grumpy and the rooms had barely any sound blocking/insulation. I could hear people in the hall like they were in my room, especially doors closing and elevator dinging. It did not disrupt my sleep that I could tell but it was noticeable. The area was safe and close to Universal. Overall I would probably stay again.

Checked in late after a long day at the parks, and all of the staff was so very kind! Diego at the front desk checked me in, and was very kind and professional. Would stay again if I ever go back to the parks.

Great location close to Universal

We enjoyed our stay, however, we would’ve liked more reasonably priced dining options and we felt the parking fee was outrageous. Very clean. Friendly staff.

Great

Good place

The property was extremely clean, and the staff was very helpful and nice. There could have been two things improved upon better lighting in the room and another option other than Starbucks for coffee. It’s a very nice place to stay and I would highly recommend it.

Great location but dated room and unhelpful staff. Had constant issues with front desk to include disrespectful interactions. Persistent parking issues the front desk kept deflecting with excuses instead of solutions. The pizza burger to go restaurant had subpar and disrespectful service as well. The only positive this place has going for it is the proximity to Universal and the very helpful Universal desk personnel in the lobby.

Had a great time here! Staff was very kind, especially Cynthia during check in.

Great place close to Universal.

Super convenient if you’re going to City Walk/Universal! The room was huge and beautiful. Super clean. Dining options on property were plentiful. Staff was great. Would stay again!

It’s an older property but seemed fairly clean. The room was big and the beds were comfy. Several good restaurants adjacent to the property. There was a fridge and coffee maker but no microwave which was disappointing as I use hot packs for my back. The $33/night parking fee was also a surprise and we were there for 4 nights. I feel that was excessive and I’ve stayed at many other Disney area resorts with free parking. Just won’t stay here again. Too bad.

Front desk person was rude and disrespectful. I don’t need attitude at 2am. I was already tired.

It was clean, they had delicious allergy friendly cookies, and they were walking distance to the orlando universal studios.