DoubleTree by Hilton Tulsa Downtown

My husband needed another room key because he gave his to one of our daughters. We were at an event on the other side of the convention center that attaches to the hotel. They wouldn’t give him a key because they said his name was not on the room and it was in my name; even though he literally already had a key and we had spent the night prior there at the hotel. The room was also attached to HIS credit card with HIS last name on it and we both have the same last name. The rudely suggested to him to walk all the way over to the convention area to get MY key card which he could not do with the luggage he had and my small child. They ended up having to call me and ask for my Hilton #. It was completely unnecessary and unprofessional. The breakfast area was a disaster this morning 3/2/2025. There was hardly any food, and nobody around to seat us or get drinks. We just sat there for a long time and finally someone in our party went to the front desk to get some help. This 2 night stay was NOT what I expect from the Doubletree by Hilton. Very disappointed.

Short staffed in the am for Coffee at the coffee counter, Charged me for parking and breakfast when I paid for it on Expedia. They credited the parking but I paid for breakfast with CC so no refund. Only 2 of 4 elevator’s were operational. Tried to get early check in but denied and then brother asked 10 min later with same type of room and was allowed. Basically a larger La Quinta. Rooms and Hallways had old smoke smell.

.

Snooty staff, not friendly… 2nd bad experience in a row, wont stay here again, they were irritated that i want to switch to a room with a working ac, im not sure whos running the place but i hate being treated poorly as a paying customer. Maybe get out of the hospitality business…

Loved how convenient this hotel was for our cheer competition travels!

they stole a bag or though it was trash a bag of unopened chips with 2 books that i can not replace, Name of the books were Pollically correct bedtime stories and How to read someone like a book. I would like to have these books replaced

it was close to the event.

They had great customer service and very good environment

This hotel has the potential to be great, but poor management is holding it back. The elevators were out of service, and the food was disappointing. However, the most frustrating aspect was the complete lack of hospitality. Basic amenities, like a complimentary coffee station in the lobby, were nonexistent. Instead, guests are forced to purchase a small cup of coffee from the gift shop for $3—and even then, it’s rationed like a scarce commodity. Simple, low-cost improvements could go a long way in making up for some of the hotel’s shortcomings. On a positive note, the cleaning staff was excellent—friendly, efficient, and clearly dedicated to their work. Unfortunately, their efforts alone aren’t enough to make up for the overall experience.

I liked that it was easy to get to down town area

The worst experience I’ve EVER had in a hotel. What a disgrace to the Hilton name and what an awful suggestion on behalf of Expedia.

Very nice hotel, stayed for a cheer competition.

It was amazing

Great location for events at the convention center, but parking is an addition $28 per day. Restaurant is good and loved that they have room service. Unfortunately, our room was terribly hot and the AC didn’t appear to work. The temp was 75 when we arrived, and I turned it down right away, but the room never cooled down. I tried all the settings, I even contacted the hotel, but never got any help. The hallway was much cooler so it was clearly just a problem with our room. Made it impossible for me sleep and I was sweating as I got ready in the morning.

Heather didn’t work properly, I was on my room for less than an hour. I was still charged for 2 days plus parking, even after I requested to check out and be refunded. Horrible customer service.

The beds were comfortable and clean-but the bathroom is very small and cramped! The shower is made for someone under 5 feet and the water temp kept changing from scalding hot to freezing cold on its own. The staff was great although the breakfast is expensive and not very good.

Great

Staff was awesome, facility in room seemed a tad outdated but functional especially in the tub area. Otherwise enjoyed my stay.

Location

Parking was a nightmare. I was charged $28 per day to park there. There were times that I couldn't find a spot because they were letting anyone park for free. They left the gates up so that just anyone could come and go as they please. Since I was charged for parking, then I should have had a spot. I feel like I should be refunded for my parkingthat I paid for and didn't get.