DoubleTree by Hilton Tulsa Downtown

Our stay was nice. When we arrived our room was left open and our room was unserviced. Our bedding was laying in the chair and on the table. We went to the front desk and they were quick to remedy the situation. Plus our rooms ac wasnt working very well. That was the worst thing with our stay. They were very busy this weekend but staff stayed pleasant from what I witnessed. Would definitely stay again.

As a business traveler I opted to give the Doubletree a chance in Tulsa, OK. Very nice hotel however it was not without a few problems. The issues felt big for me but when I went down to the front desk they helped me immediately. The staff were more attentive then other hotels. Problems happen but the immediately response made all the difference.

Very dated rooms, but also very clean

Best place to stay when event is at the Cox Center. The restaurant in hotel is always understaffed and takes forever.

They charge you for coffee downstairs in the morning $5. They were touchy about drinks in the dining room area with small kids and then $27 for parking, when room rates were not that great to begin with. I won’t go back. Other hotels in downtown Tulsa are better.

Out of silverware at the restaurant & out of towels for the rooms. We were there a day and a half before we could get more than one towel. My brothers room was set to 77 degrees and wouldn’t adjust, 3 toddlers in a really hot room is miserable. Bar staff was rude. Yes, the convenience to BOK was nice but we will stay somewhere else next time.

My husband needed another room key because he gave his to one of our daughters. We were at an event on the other side of the convention center that attaches to the hotel. They wouldn’t give him a key because they said his name was not on the room and it was in my name; even though he literally already had a key and we had spent the night prior there at the hotel. The room was also attached to HIS credit card with HIS last name on it and we both have the same last name. The rudely suggested to him to walk all the way over to the convention area to get MY key card which he could not do with the luggage he had and my small child. They ended up having to call me and ask for my Hilton #. It was completely unnecessary and unprofessional. The breakfast area was a disaster this morning 3/2/2025. There was hardly any food, and nobody around to seat us or get drinks. We just sat there for a long time and finally someone in our party went to the front desk to get some help. This 2 night stay was NOT what I expect from the Doubletree by Hilton. Very disappointed.

Short staffed in the am for Coffee at the coffee counter, Charged me for parking and breakfast when I paid for it on Expedia. They credited the parking but I paid for breakfast with CC so no refund. Only 2 of 4 elevator’s were operational. Tried to get early check in but denied and then brother asked 10 min later with same type of room and was allowed. Basically a larger La Quinta. Rooms and Hallways had old smoke smell.

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Snooty staff, not friendly… 2nd bad experience in a row, wont stay here again, they were irritated that i want to switch to a room with a working ac, im not sure whos running the place but i hate being treated poorly as a paying customer. Maybe get out of the hospitality business…

Loved how convenient this hotel was for our cheer competition travels!

they stole a bag or though it was trash a bag of unopened chips with 2 books that i can not replace, Name of the books were Pollically correct bedtime stories and How to read someone like a book. I would like to have these books replaced

it was close to the event.

They had great customer service and very good environment

This hotel has the potential to be great, but poor management is holding it back. The elevators were out of service, and the food was disappointing. However, the most frustrating aspect was the complete lack of hospitality. Basic amenities, like a complimentary coffee station in the lobby, were nonexistent. Instead, guests are forced to purchase a small cup of coffee from the gift shop for $3—and even then, it’s rationed like a scarce commodity. Simple, low-cost improvements could go a long way in making up for some of the hotel’s shortcomings. On a positive note, the cleaning staff was excellent—friendly, efficient, and clearly dedicated to their work. Unfortunately, their efforts alone aren’t enough to make up for the overall experience.

I liked that it was easy to get to down town area

The worst experience I’ve EVER had in a hotel. What a disgrace to the Hilton name and what an awful suggestion on behalf of Expedia.

Very nice hotel, stayed for a cheer competition.

It was amazing

Great location for events at the convention center, but parking is an addition $28 per day. Restaurant is good and loved that they have room service. Unfortunately, our room was terribly hot and the AC didn’t appear to work. The temp was 75 when we arrived, and I turned it down right away, but the room never cooled down. I tried all the settings, I even contacted the hotel, but never got any help. The hallway was much cooler so it was clearly just a problem with our room. Made it impossible for me sleep and I was sweating as I got ready in the morning.