Embassy Suites by Hilton Lexington/UK Coldstream

The property is very nice except for I did not like the mattress on the beds it was like springs in the mattress. Felt like 70’s style bed. Other than that no complaints.

Hello, my name is Jeffery Dorsey. My wife and I were staying at the Embassy Suites by Hilton Lexington/UK Coldstream under itinerary number 72065793848508. We encountered multiple bed bugs in our original room (#212) late on September 7th. Although the staff moved us to another room, we were very uncomfortable remaining at this property for health and safety reasons. We were never offered the opportunity to speak with upper management, nor accomodated of our request for a room at another location. This has caused us major inconvenience as we were here for a wedding, and my wife was very upset and uncomfortable staying there. We were severely sleep deprived. We have already documented the incident and communicated it through the Hotels.com portal. At this point, we would like this escalated to a manager who can authorize a refund. We were not comfortable remaining at the Embassy Suites but we had to anyway because no one contacted us nor offered a different location. We never felt valued as a customer. We had to request for fresh linens the next day when our expectation was that fresh linens are provided daily. Ultimately, there was no sense of urgency to address our immediate concern anout the bed bugs nor were we satisfied with the quality of customer care provided. I can be reached directly at 256-797-7645. Thank you for your urgent attention.

Excellent in all ways except the bed made my back really sore in the morning but was a wonderful experience otherwise

The staff was amazing! I even had a “woman” if you come up on my last day there. Not only they provide me with the products I needed… They also tossed a Hershey bar! I could not have been more thankful! They were absolutely great with the accommodations for our service animal, a German Shepherd named Milo. I could not say anything other than this hotel is amazing! I had even screwed up my booking… I had a child going to college… And they were able to make last-minute accommodations. And that is without charging me anything crazy! 100% recommend recommended!

Clean large room. Very friendly staff. Beautiful lobby and grounds.

Starting to need a little updating

This is an excellent hotel to stay.

Very nice rooms. Clean and updated.

Nice quiet stay, staff were phenomenal and friendly. Complimentary breakfast was the best we’ve ever had!

Beautiful facility

Very impressive hotel. I would stay here again

Have always loved Embassy Suites...until this past weekend. Pull out sofa had fitted sheets that didn't fit and no pillows. Have always loved their breakfast. Made to order eggs were delicious but served with cold sausage.

Room could use some updating. Parking fees are ridiculous, I am staying at their hotel!

Great breakfast area

beautiful and fabulous

The complimentary breakfast was delicious! I had a spinach, mushroom, and cheese omelette. It was so good! The rooms were very spacious and comfortable as well.

Good for one night- property is due for an update. Omelet chef was great!

Easy

It is very dark parking lot at night, feels a little unsafe, a bit hard to find hotel as it is tucked back into the area. Made it very quiet though. A daily parking cost seemed unreasonable, I don’t think I have seen that before in hotels that were not downtown and right in city center.

We love the central location to the area attractions…shopping, dining, distilleries, Ky castle. Friendly staff, cleanliness of the rooms and property, evening reception, and wonderful breakfast are all great amenities as well! Our absolute favorite place to stay! A great value!